FM Helpdesk Coordinator

Join a large and award-winning Facilities Management team supporting a busy university campus environment. Responsible for delivering services across a substantial estate, the FM team plays a key role in providing safe, compliant and welcoming facilities for thousands of students, staff and visitors. Your new role As FM Helpdesk Coordinator, you will be the first point of contact for all estates and maintenance enquiries, supporting the day-to-day operation of the Estates Helpdesk. You will coordinate maintenance activities, manage CAFM systems, liaise with contractors and stakeholders, and provide essential administrative support to the wider Estates Management team. This is a varied role combining facilities helpdesk coordination, customer service, CAFM administration, contractor management and operational support within a fast-paced environment. Key responsibilities: Act as the first point of contact for maintenance requests via telephone, email and in person. Raise, allocate and prioritise reactive maintenance jobs through the CAFM system. Support contractor onboarding, access requests, ID badges and key allocation. Monitor CAFM dashboards and reports ensuring SLA compliance. Coordinate workloads and diary management for maintenance operatives. Raise purchase orders and maintain accurate maintenance records. Support communication of planned maintenance activities to stakeholders. Respond to customer queries and resolve issu...