At a Glance
- Tasks: Be the go-to person for customer enquiries and support efficient factoring services.
- Company: Join a well-established Housing Association in vibrant Glasgow.
- Benefits: Gain valuable experience in a fast-paced, customer-focused environment.
- Other info: Dynamic role with opportunities for growth and learning.
- Why this job: Make a difference in the community while developing your skills in property management.
- Qualifications: Experience in social housing or property management is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Your new company
We are currently recruiting for a Factoring Assistant to join a well-established Housing Association in Glasgow. This is an excellent opportunity to join a busy and customer-focused team, supporting the delivery of high-quality factoring services to homeowners and residents. This is a varied, fast-paced role suited to someone with experience within social housing or property management.
Your new role
- Act as a first point of contact for factoring customers, handling enquiries via phone and email relating to service charges, common repairs and estate issues.
- Support the delivery of an efficient factoring service, ensuring a high standard of customer care at all times.
- Assist with the preparation and issue of quarterly factoring invoices, ensuring accuracy and timeliness.
- Handle invoice queries and support resolution of customer concerns.
- Support arrears and debt recovery processes, including monitoring accounts, issuing correspondence, and contacting customers regarding outstanding payments.
- Liaise with internal teams and contractors regarding common repairs, maintenance issues, and planned works.
- Maintain accurate records on internal systems, ensuring all ownership and account changes are updated correctly.
- Support the process of change of ownership, including liaising with solicitors and issuing final invoices.
- Assist with estate inspections and customer visits where required.
- Contribute to reporting, statistics, and tenant communications.
Factoring Assistant - housing employer: Hays Construction and Property
Join a reputable Housing Association in Glasgow, where we prioritise a supportive and collaborative work environment. As a Factoring Assistant, you'll benefit from comprehensive training and development opportunities, ensuring your professional growth while making a meaningful impact in the community. Our commitment to high-quality customer service and teamwork fosters a culture of respect and inclusivity, making it an excellent place for those passionate about social housing.
Contact Details:
Hays Construction and Property Recruitment Team
