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For Companies At a Glance
- Tasks: Support clients and contractors with maintenance requests and manage a helpdesk system.
- Company: Join a national property specialist focused on client satisfaction and quality service.
- Benefits: Enjoy a competitive salary, holiday package, and opportunities for career growth.
- Why this job: Be part of a professional team that values personal touch and offers diverse experiences.
- Qualifications: Familiarity with CAFM systems and strong communication skills are essential.
- Other info: This role is based on-site in Stockport, perfect for those seeking hands-on experience.
The predicted salary is between 20000 - 25000 £ per year.
Facilities Helpdesk CoordinatorLocation: Stockport (on site)Salary: £23,000 – £25,000Hours Per Week: 37.5 About the company:A company who operate nationally and locally and are property specialists who offer a wide range of services including Facilities Management, Project Management and Building Surveys . The companies main focus is putting their clients first with a range of services and packages they offer to cover every client’s needs giving a personal touch the company pride themselves on to uphold the standard and quality they promise.They are an excellent SME business offering a platform for career development in facilities management and are looking for a Facilities Helpdesk Coordinator to join their team in Stockport who will continue implementing these features and bring professionalism to the team. About the role: To provide support on reactive and preventative maintenance help desk for clients and contractors. To be familiar with CAFM systems to effectively manage and input requests/ works into the system. Be confident with the oversight of circa 200 sites. Follow up with contractors for updates and completion on work being carried out and process their invoices. Arrange for quotes on works that are costing to ensure they are returned to managers for authorisation working to deadlines. Carrying out any other duties that may be required from Helpdesk Manager or covering calls out of hours. What’s in it for you: Holiday package of 20 days per Anum (+1 day per year of service, maximum 25) Extra birthday holiday Automatic pension enrolment after 3 months Sick payHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at (url removed)
Facilities Helpdesk employer: Hays Construction and Property
Contact Detail:
Hays Construction and Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk
✨Tip Number 1
Familiarize yourself with CAFM systems before applying. Understanding how to manage and input requests into these systems will give you a significant advantage during the interview process.
✨Tip Number 2
Highlight any previous experience in facilities management or helpdesk roles. Be ready to discuss specific examples of how you've handled maintenance requests or coordinated with contractors in the past.
✨Tip Number 3
Demonstrate your ability to work under pressure and meet deadlines. Prepare to share instances where you successfully managed multiple tasks or projects simultaneously, especially in a fast-paced environment.
✨Tip Number 4
Show your commitment to client satisfaction. Think of ways you've gone above and beyond for clients or stakeholders in previous roles, as this aligns with the company's focus on putting clients first.
We think you need these skills to ace Facilities Helpdesk
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Facilities Helpdesk Coordinator position. Highlight key responsibilities and required skills, such as familiarity with CAFM systems and experience in facilities management.
Tailor Your CV: Customize your CV to reflect relevant experience and skills that align with the job requirements. Emphasize any previous roles in facilities management or customer service that demonstrate your ability to handle helpdesk tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for facilities management and your commitment to client satisfaction. Mention specific examples of how you've successfully managed maintenance requests or worked with contractors in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects professionalism and attention to detail, which are crucial for the role.
How to prepare for a job interview at Hays Construction and Property
✨Know the Company
Research the company’s services and values. Understanding their focus on client satisfaction and personal touch will help you align your answers with their mission during the interview.
✨Familiarize Yourself with CAFM Systems
Since the role involves managing requests through CAFM systems, be prepared to discuss any experience you have with similar software. If you don’t have direct experience, mention your ability to learn new systems quickly.
✨Demonstrate Your Organizational Skills
The job requires oversight of around 200 sites and managing multiple tasks. Be ready to provide examples of how you’ve successfully managed similar responsibilities in the past.
✨Prepare for Scenario Questions
Expect questions about handling contractor follow-ups and processing invoices. Think of specific scenarios where you effectively resolved issues or met deadlines, as this will showcase your problem-solving skills.
