At a Glance
- Tasks: Lead the management of housing disrepair and ensure efficient claims handling.
- Company: Forward-thinking London local authority focused on high-quality homes.
- Benefits: Competitive salary, career development, and a chance to make a difference.
- Other info: Dynamic role with opportunities for professional growth and community impact.
- Why this job: Join a transformative team dedicated to improving residents' living conditions.
- Qualifications: Experience in disrepair management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Your new company is a forward-thinking London local authority seeking an experienced Disrepair Manager to join its Housing Directorate. With a strong commitment to delivering safe, high-quality homes and improving outcomes for residents, the organisation is undertaking an ambitious transformation programme across its housing services.
Your new role involves leading on the effective management of housing disrepair across the borough, ensuring claims are handled efficiently, compliantly, and with a strong customer focus. You will manage a small specialist team and work closely with internal teams, contractors, and legal representatives to drive performance and deliver service improvements.
Key responsibilities include:
- Leading on the investigation and management of disrepair and Environmental Protection Act claims
- Managing and developing a team of disrepair surveyors and support staff
- Ensuring full compliance with disrepair protocol, legislation, and health
- Monitoring performance, identifying trends and insights to inform continuous service improvement
- Managing contractor performance and ensuring value for money and quality delivery
- Acting as a key liaison with solicitors, residents, contractors, and internal stakeholders
- Overseeing complaint resolution and enhancing customer satisfaction outcomes
- Supporting wider repairs and maintenance service delivery, including inspections
Disrepair Manager employer: Hays Construction and Property
As a forward-thinking local authority in London, we pride ourselves on fostering a collaborative and inclusive work culture that prioritises employee development and community impact. Our commitment to delivering safe, high-quality homes is matched by our dedication to providing our staff with meaningful growth opportunities, competitive benefits, and a supportive environment where innovation thrives. Join us in making a real difference in the lives of residents while advancing your career in a dynamic and rewarding setting.
Contact Details:
Hays Construction and Property Recruitment Team
