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- Tasks: Resolve customer complaints and improve experiences in a dynamic housing environment.
- Company: Leading North West housing provider focused on customer satisfaction.
- Benefits: Competitive pay, hybrid working options after training, and supportive team culture.
- Other info: Office-based training with potential for flexible working arrangements.
- Why this job: Make a real difference by helping residents and enhancing their living experience.
- Qualifications: Experience in handling customer complaints and strong communication skills required.
The predicted salary is between 38700 - 38700 £ per year.
Your new company is a leading North West housing provider delivering safe, secure, customer-focused services to thousands of residents. You will be joining a well-established Customer Resolutions team committed to improving customer experience and resolving issues quickly, fairly, and professionally.
Your new role involves stepping in as a Customer Resolution Specialist, handling Stage 1 and Stage 2 complaints for a busy housing provider. Working closely with internal teams, you will investigate cases, gather evidence, draft responses, and ensure all complaints are managed in line with policy, regulatory expectations, and service standards.
This role is 100% office-based in Accrington during the first few weeks for training, with the option for some hybrid working once fully embedded.
- Hours: 9am-5pm, Monday to Friday
- Contract: 4 week assignment (minimum)
- Start: 6 May 2026
- Hours per week: 35 (7 hours per day)
What you’ll need to succeed:
- Housing sector experience is essential
- Strong background in customer complaints, ideally Stage 1 and Stage 2
- Ability to manage sensitive and complex cases with professionalism
- Confident communication skills, both written and verbal
- Experience working in a customer-focused environment within a housing provider
- Ability to work on site in Accrington, Monday to Friday
- Strong organisational skills and attention to detail
What you’ll get in return: £18.65 per hour.
Complaint Resolution Officer employer: Hays Construction and Property
Contact Detail:
Hays Construction and Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Resolution Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Complaint Resolution Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your customer complaint handling skills. Think of real-life examples where you've successfully resolved issues, especially in a housing context. This will show that you’re not just talk but have the experience to back it up.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that role! We make it easy for you to showcase your skills and experience directly to the hiring team. Plus, it’s a great way to stay updated on any new opportunities that pop up.
We think you need these skills to ace Complaint Resolution Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaint Resolution Officer role. Highlight your experience in handling customer complaints, especially Stage 1 and Stage 2, and show us how you can bring value to our Customer Resolutions team.
Showcase Your Communication Skills: Since this role requires strong written communication, ensure your application is clear and professional. Use concise language and structure your responses well, demonstrating your ability to communicate effectively, just like you would in a complaint resolution scenario.
Highlight Relevant Experience: Don’t forget to mention any previous roles in the housing sector or customer-focused environments. We want to see how your background aligns with our mission of delivering safe and secure services to residents, so make it stand out!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hays Construction and Property
✨Know Your Stuff
Make sure you brush up on the housing sector and the specific complaints process. Familiarise yourself with common issues faced by residents and how they should be handled. This will show that you’re not just interested in the role, but that you understand the environment you'll be working in.
✨Showcase Your Communication Skills
As a Complaint Resolution Officer, your ability to communicate effectively is key. Prepare examples of how you've successfully resolved complaints in the past, focusing on both your written and verbal communication skills. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Empathy and Professionalism
In this role, you'll be dealing with sensitive cases. Be ready to discuss how you handle difficult conversations and maintain professionalism under pressure. Share specific instances where you’ve shown empathy while resolving complaints, as this will highlight your suitability for the position.
✨Organise Your Thoughts
With the need for strong organisational skills, it’s important to demonstrate how you manage your workload. Prepare to talk about your methods for keeping track of multiple cases and ensuring all details are addressed. This could include using tools or techniques that help you stay organised and efficient.