At a Glance
- Tasks: Manage and resolve complex customer complaints with a focus on fairness and quality.
- Company: Purpose-driven housing provider dedicated to community improvement and customer service.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Join a collaborative team committed to continuous improvement and social impact.
- Why this job: Make a real difference in people's lives by ensuring excellent service and accountability.
- Qualifications: Strong communication skills and experience in handling customer complaints.
The predicted salary is between 30000 - 37000 £ per year.
Your new company The organisation is a purpose-driven housing provider dedicated to building strong, thriving communities and improving people s lives through quality homes and customer-focused services.
With a clear focus on putting customers first, it delivers safe, well-managed housing while ensuring services are fair, transparent, and responsive.
The organisation works collaboratively with customers, partners, and regulators to maintain high standards, promote accountability, and continuously improve, all within an inclusive culture built on integrity, respect, and social impact.
Your new role We re looking for a highly motivated Complaints ll take ownership of complex customer complaints, delivering fair, balanced, and high-quality outcomes that align with regulatory standards and our commitment to excellent service.
You ll play a crucial role in ensuring customers receive thorough investigations and clear resolutions, while supporting compliance with the Housing Ombudsman Code and driving continuous improvement across our services.
What you ll need to succeed In this role, you will manage a high-volume caseload of Stage Two complaints, conducting thorough investigations and delivering fair, well-documented outcomes in line with regulatory requirements.
You will communicate effectively with customers and stakeholders across multipl...
Complaint Officer employer: Hays Construction and Property
Join a leading MEP consultancy in Antrim that prioritises innovation and sustainability, offering a dynamic work culture where your growth is nurtured through structured training and mentorship. As a Junior Sustainability Engineer, you'll engage in diverse projects while enjoying competitive benefits, flexible working arrangements, and a clear pathway to advance your career in building sustainability.
Contact Details:
Hays Construction and Property Recruitment Team
