At a Glance
- Tasks: Manage housing services for older residents, ensuring their wellbeing and safety.
- Company: Join a respected social housing provider focused on quality service.
- Benefits: Weekly pay, temporary worker benefits, and potential contract extension.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact in the community and support older residents.
- Qualifications: Experience in housing management and excellent customer service skills.
The predicted salary is between 14.4 - 17.6 £ per hour.
As Housing & Customer Services Coordinator, you will deliver high-quality, customer-focused housing management within a retirement living scheme in Chester. This is a varied, fast-paced role where you'll be the face of the service on-site, ensuring customers receive responsive support and the scheme operates safely and efficiently.
Your responsibilities will include:
- Managing allocations and lettings in line with procedures, meeting void targets and maximising income
- Attending local authority allocations panels and liaising with care teams and key partners
- Ensuring health, safety, wellbeing and safeguarding responsibilities are met across the site
- Maintaining a regular on-site presence, identifying and resolving housing or wellbeing concerns
- Delivering tenancy management, including enforcement and investigating ASB through to resolution
- Completing risk assessments, incident reporting and ensuring compliance with procedures
- Working closely with asset management to monitor repairs and keep customers updated
- Managing purchase orders and invoices promptly and accurately
- Supporting resident engagement, including arranging and leading service user meetings
- Responding to informal complaints within the required timescales
- Promoting effective partnership working with local authorities, care providers and third-party agencies
What you'll need to succeed:
- Knowledge of housing management legislation and tenancy management principles
- Experience delivering excellent customer service
- Ability to travel easily between sites in a reactive role
- Strong communication skills and confidence in engaging with diverse customers
- Excellent attention to detail and strong administrative capability
- Ability to work autonomously while contributing to a wider team
- Experience in Over 55's Housing or sheltered/retirement living services
- Resilience, adaptability and a customer-first mindset
This role offers the chance to make a genuine impact - supporting older residents, improving communities and contributing to a positive, customer-focused team culture.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Scheme Manager - Chester employer: Hays Construction and Property
The London Borough of Ealing is an exceptional employer, recognised for its outstanding planning services and commitment to employee stability and collaboration. With a platinum rating from Planning Magazine, the council fosters a supportive work culture that prioritises professional growth and development, offering unique opportunities to engage with high-profile projects like the Heathrow Development Consent Order programme. Joining this team means being part of a dedicated group that values quality service and impactful community engagement.
Contact Details:
Hays Construction and Property Recruitment Team
