At a Glance
- Tasks: Plan and coordinate responsive repairs while supporting operational teams.
- Company: Dynamic organisation in London with a focus on customer service.
- Benefits: Competitive hourly rate, flexible working, and valuable experience.
- Other info: Opportunity for growth in a supportive team environment.
- Why this job: Make a difference by ensuring efficient repairs and excellent customer satisfaction.
- Qualifications: Experience in scheduling repairs and strong customer service skills.
The predicted salary is between 15.8 - 20.4 £ per hour.
Our client, based in London is looking for an Area Planner to provide a high quality, planning and co-ordination service for Responsive Repairs. As the successful candidate you will provide effective planning of regional operatives' diaries working closely with the regional operational team to support the achievement of operational KPIs.
You will also:
- Coordinate the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area.
- Maintain the scheduling system and provide internal and external customers with timely and accurate information.
- Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues.
- Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
- Work closely with the commercial team in relation to subcontractors purchase orders and variation orders to ensure continued value for money and commercial procedures are followed.
- Ensure compliance with GDPR regulations when processing customer data.
To be considered for the role you will need previous experience of scheduling repairs and also:
- Experience of working in a customer focused environment.
Area Planner - Repairs employer: Hays Construction and Property
Our client is an excellent employer, offering a supportive work culture that values collaboration and efficiency in the heart of London. With flexible working arrangements, including three days in the office and two days from home, employees enjoy a healthy work-life balance while contributing to meaningful projects in responsive repairs. The company prioritises employee growth through ongoing training and development opportunities, making it an ideal place for those seeking a rewarding career in a dynamic environment.
Contact Details:
Hays Construction and Property Recruitment Team
