At a Glance
- Tasks: Keep our office running smoothly with varied administrative duties and client support.
- Company: Join a fast-growing B2B debt recovery agency with a supportive culture.
- Benefits: Enjoy a competitive salary and a friendly working environment.
- Other info: Great opportunity for growth in a dynamic and professional setting.
- Why this job: Be the backbone of our team and make a real difference in our clients' success.
- Qualifications: Strong organisational skills and excellent communication are a must.
The predicted salary is between 24336 - 29744 £ per year.
Location: Crawley, Surrey
Hours: Full-time (Monday–Friday)
Salary: Competitive, dependent on experience
About the Company
We are a fast growing B2B debt recovery agency supporting small and medium-sized companies. We pride ourselves on being transparent, efficient, and supportive to our clients. As we continue to grow, we are looking for a reliable and highly organised Administrator to support the day-to-day running of the business.
Role Overview
The Office Administrator will play a key role in keeping the business running smoothly. This is a varied, hands-on role ideal for someone who enjoys organisation, ownership of tasks, and being a central point of support within a small team. You will be responsible for administrative duties, internal coordination, and supporting client-facing processes.
Key Responsibilities
- Administration & Office Support
- Answering and directing phone calls professionally
- Maintaining accurate records and internal systems
- Filing, document management, and data entry
- Diary management and scheduling
- Client & Case Support
- Assisting with onboarding new clients
- Preparing standard documents and correspondence
- Updating client records and case progress notes
- Liaising with third parties (e.g. clients, partners, service providers)
- Finance & General Support
- Raising invoices and tracking payments
- Supporting directors with ad-hoc administrative tasks
- Ensuring internal processes are followed and documented
Skills & Experience Required
Essential
- Strong organisational and time-management skills
- Excellent written and verbal communication
- High attention to detail and accuracy
- Confident using Microsoft Office
- Ability to manage multiple tasks and prioritise workload
- Professional, reliable, and discreet
Desirable (but not essential)
- Previous administrative or office-based experience
- Experience in professional services, legal, finance, or similar environments
- Basic knowledge of invoicing or accounting systems
Personal Attributes
- Proactive and self-motivated
- Trustworthy and confidential
- Willing to learn and take ownership
- Friendly, professional, and approachable
What We Offer
- Competitive salary
- Supportive working environment
- Opportunity to grow with the business
Office Administrator / Administrative Assistant in Crawley employer: Hays Collections Ltd
As a fast-growing B2B debt recovery agency located in Crawley, we offer a supportive and dynamic work environment where your organisational skills will be valued. With a focus on transparency and efficiency, we provide our employees with competitive salaries and opportunities for professional growth, making it an excellent place to build a rewarding career while contributing to the success of small and medium-sized businesses.
