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- Tasks: Manage hard FM/M&E services and ensure quality delivery through service partners.
- Company: Join a large not-for-profit organization making a global impact.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth.
- Why this job: Be at the forefront of technical services, ensuring quality and accountability in operations.
- Qualifications: Experience in facilities management or technical services is preferred.
- Other info: This role is based in Central London, offering a dynamic work atmosphere.
The predicted salary is between 43200 - 64800 £ per year.
Your new company Our client are a large not-for-profit that operate on a global scale. They are hiring a Technical Services Manager to provide technical expertise in managing M&E assets across their large operational sites in Central London. Your new role As Hard FM Contract Manager, you will manage the hard FM / M&E services through the organisation’s nominated service partner, ensuring they are delivering a quality service and are fulfilling their contractual obligations. Key duties will include: Responsible for the reporting and stakeholder communications required to ensure building users and other suppliers are kept informed of delivery metrics, work-clash implications and task progress updates. Act as the first point for escalation and queries for Hard Services related building requirements. Managing the delivery of hard services; Tracking KPIs & SLAs Analysing task / job and other relevant data and ensuring timely completion of jobs Ensure service is being delivered in line with contractual obligations Holding service provider to account as required Ensuring all planned, reactive and remedial works are being managed and closed to the required level Communicating effectively with the business and internal stakeholders Managing service via data and relevant metrics and using this to rectify if delivery not at the required level
Hard FM Contract Manager employer: Hays Careers
Contact Detail:
Hays Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hard FM Contract Manager
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) and service level agreements (SLAs) relevant to hard FM services. Understanding these metrics will help you demonstrate your ability to manage and track service delivery effectively during interviews.
✨Tip Number 2
Network with professionals in the facilities management sector, especially those who have experience with not-for-profit organizations. This can provide you with valuable insights into the specific challenges and expectations of the role.
✨Tip Number 3
Prepare examples from your past experience where you successfully managed service providers or resolved conflicts related to hard services. Being able to share these stories will showcase your problem-solving skills and your ability to hold service providers accountable.
✨Tip Number 4
Stay updated on industry trends and best practices in hard FM and M&E services. Showing that you are knowledgeable about current developments will set you apart as a candidate who is proactive and committed to continuous improvement.
We think you need these skills to ace Hard FM Contract Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Hard FM Contract Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in managing hard FM or M&E services. Provide specific examples of how you've successfully managed contracts and delivered quality service in previous roles.
Showcase Communication Skills: Since effective communication with stakeholders is crucial for this role, include examples in your application that demonstrate your ability to communicate complex information clearly and manage stakeholder expectations.
Use Metrics to Demonstrate Success: When discussing your past experiences, use data and metrics to illustrate your achievements. For instance, mention how you tracked KPIs and SLAs and the impact of your management on service delivery.
How to prepare for a job interview at Hays Careers
✨Understand the Role
Make sure you have a clear understanding of the Hard FM Contract Manager role and its responsibilities. Familiarize yourself with key terms like M&E services, KPIs, and SLAs, as well as the specific challenges faced in managing these services.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage service delivery. Think of examples from your past experience where you successfully handled similar situations, especially regarding stakeholder communication and service provider accountability.
✨Showcase Your Communication Skills
Since effective communication is crucial for this role, be prepared to demonstrate your ability to convey complex information clearly. Practice explaining technical concepts in simple terms, as you may need to communicate with various stakeholders.
✨Highlight Data-Driven Decision Making
Emphasize your experience with data analysis and how you've used metrics to improve service delivery in previous roles. Be ready to discuss specific tools or methods you’ve employed to track performance and ensure compliance with contractual obligations.
