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You will get the fantastic opportunity to work for a successful and long-standing manufacturing business based in Wrexham on a fixed-term basis. With their loyal client base and innovative products, you will be able to gain exposure to different aspects of their global business whilst enhancing your own skill set.
Your new role
Working with a key customer base across global markets, you will be working across core commercial and supply chain functions to deliver an outstanding customer experience. Your role will incorporate various functions, such as master data maintenance, managing your customer order book, liaising with different teams such as logistics, planning and quality, and ultimately managing the customer journey to the plant. You will ensure customer forecasts are accurate and work with material planning for any special requests. Additionally, you will be working in a timely manner to work within customer KPI\’s.
What you\’ll need to succeed
You will be a good communicator who demonstrates an enthusiastic and proactive work ethic. You will be eager to produce high quality work and show a keen eye for detail to ensure there are no errors being processed. You will have a good working knowledge of ERP systems, ideally SAP S/4 Hana although not essential, and be comfortable managing customer data. You will have prior experience within the manufacturing industry with aerospace experience being highly attractive, and have a good understanding of export compliance. Moreover, you will be organised and highly customer focused, with a good sense of initiative to make sound business decisions to support customer requirements which comply with company policy.
What you\’ll get in return
Not only will you have the opportunity to join a truly exciting and expanding company with a global footprint, you will get a competitive salary for your full-time working week or 37.5 hours. You will have a 25 day\’s holiday + bank holidays and the opportunity for a performance-based bonus annually. You will be based in Wrexham, with ample on-site parking, and after a 6-month probation, be able to utilise a hybrid working policy of up to 3 days from home per week.
What you need to do now
If you\’re interested in this role, click \’apply now\’ to forward an up-to-date copy of your CV, or call us now.
If this job isn\’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. xiskglj
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C\’s, Privacy Policy and Disclaimers which can be found at (url removed)
Contact Detail:
Hays Business Support Recruiting Team
How to prepare for a job interview at Hays Business Support
✨Know the Company Inside Out
Before your interview, take some time to research the manufacturing business. Understand their products, client base, and what sets them apart in the industry. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their success.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, strong communication is key. Prepare examples of how you've effectively communicated with customers or teams in the past. Be ready to discuss how you handle difficult situations and ensure a positive customer experience, as this will demonstrate your proactive work ethic.
✨Highlight Your Organisational Skills
Given the role's focus on managing customer data and order books, be prepared to discuss your organisational strategies. Share specific instances where your attention to detail prevented errors or improved processes. This will show that you’re not just organised, but also committed to delivering high-quality work.
✨Familiarise Yourself with ERP Systems
While SAP S/4 Hana experience is ideal, if you have worked with any ERP systems, make sure to mention it. Brush up on the basics of how these systems function and be ready to discuss how you’ve used them to manage customer data or forecasts in previous roles. This will demonstrate your technical aptitude and readiness to adapt.
