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- Tasks: Manage customer communications and support a diverse team in a fast-paced environment.
- Company: Global manufacturing business with a contemporary office culture.
- Benefits: Competitive salary, free parking, hybrid work model after probation, and career progression.
- Why this job: Join a friendly team and make a real impact on customer satisfaction.
- Qualifications: Strong customer service skills and ability to drive to the location.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
Your new company is a global manufacturing business based in Wrexham, seeking a professional customer service advisor/account manager to join their large team of professionals. Working from contemporary offices, you will need to drive in order to get to the location.
Your new role is offered full time, Monday to Friday with working hours of 08.30am until 16.30pm. Free parking is also on-site. A hybrid model is in place once you have completed the 6-month probation. Once completed, the working pattern is 3 days from the office and 2 days from home.
The customer service advisor forms part of a team and, as such, is an active team member, supporting team colleagues whenever necessary. You will be joining a large, diverse customer service team consisting of 18 members of staff. The position acts as liaison between customer service and supply chain, and you will manage a portfolio of specialist customers who require first-class service.
Some of your duties will include but are not limited to:
- Managing the communication between the plant and the customer.
- Dealing with special requests from customers and making sure they are managed in conjunction with Supply Chain Team and Product Managers.
- Supporting billing teams and Complaint Management with credit/debit/rebates.
- Working closely with a variety of different departments.
- Uploading all orders ensuring all data is uploaded correctly into the ERP system.
- Ensuring pricing is accurate at all times, working closely with the Pricing and Data Management Teams.
- Possessing an excellent knowledge of compliance obligations and initiating the need for export licences as and when needed.
- Ensuring all due diligence is carried out for compliance prior to data entry.
What you will need to succeed:
- Proven history of customer service with a particular focus on stakeholder management.
- Strong communication skills, both written and verbal.
- Ability to drive and possess your own vehicle in order to get to the location.
- Very personable and professional.
- Used to working within a fast-paced, target-driven environment.
What you will get in return:
- Being part of a diverse and friendly team.
- Free parking.
- Very competitive salary.
- Hybrid model after probation.
- Progression opportunities.
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service / Account Manager in Wrexham employer: Hays Business Support
Contact Detail:
Hays Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Account Manager in Wrexham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service / Account Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to customer service. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since this role requires strong verbal and written communication, consider doing mock interviews with friends or family. Get comfortable discussing your experience and how it relates to managing customer relationships.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. So go ahead, hit that apply button!
We think you need these skills to ace Customer Service / Account Manager in Wrexham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service / Account Manager role. Highlight your customer service history and any relevant stakeholder management experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific examples of how you've excelled in fast-paced environments and how you can contribute to our diverse team.
Show Off Your Communication Skills: Since strong communication is key for this position, make sure your written application is clear and professional. Avoid jargon and keep it concise – we want to see your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays Business Support
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you've successfully managed customer relationships in the past. Think of specific examples where you turned a challenging situation into a positive outcome.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Prepare to demonstrate how you handle both written and verbal communication, perhaps by discussing a time when you effectively liaised between different teams.
✨Familiarise Yourself with the Company
Do some research on the company’s products and services, as well as their supply chain processes. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about how you would handle special requests or compliance issues, and be ready to explain your thought process and decision-making.
