At a Glance
- Tasks: Manage key customer accounts and ensure top-notch service from order to delivery.
- Company: Join a global manufacturing leader known for strong client relationships.
- Benefits: Competitive salary, 25 days holiday, hybrid working, and performance bonuses.
- Other info: Immediate interviews available - don't miss out on this exciting opportunity!
- Why this job: Gain valuable experience with international customers in a dynamic environment.
- Qualifications: Experience in customer service or supply chain, and strong organisational skills.
The predicted salary is between 34000 - 40000 € per year.
Your new company
You will be joining a well-established, global manufacturing business based in Wrexham, known for its strong client relationships and high-performance supply chain operations. This is an opportunity to step into a highly visible role supporting international customers and gaining exposure across commercial and operational functions.
Your new role
This role goes beyond traditional customer service - it's a customer-facing, account ownership position where you will manage key customer relationships from an operational perspective. You will act as the primary point of contact for a portfolio of international customers, taking responsibility for the end-to-end customer journey from order placement through to delivery performance and resolution.
Day-to-day, you will:
- Manage customer accounts, taking full ownership of orders, service performance and communication
- Act as the main interface between customers and internal teams, including planning, logistics, quality and commercial
- Handle customer queries, changes and challenges in real time, ensuring expectations are managed effectively
- Monitor and manage customer KPIs, taking action to maintain service levels
- Ensure accuracy across order processing, pricing and master data within ERP systems (SAP desirable)
- Support export compliance and documentation requirements for international shipments
This is a fast-paced, highly interactive role that requires confidence, organisation and the ability to manage customer relationships directly.
What you'll need to succeed
This role will suit someone who enjoys owning customer relationships rather than working purely in a transactional or support capacity. You will ideally have:
- Experience within a manufacturing or complex supply chain environment
- A background in customer service, customer operations or order management with direct customer interaction
- Confidence handling customer communication without a dedicated account manager layer
- Strong organisational skills and attention to detail
- Experience using ERP systems (SAP S/4 Hana advantageous)
- A good understanding of export processes or international customers
- European language skills (Italian, Spanish, German etc.) are highly desirable and will be reflected in the upper end of the salary band.
What you'll get in return
- Salary between £34,000 - £40,000 depending on experience and language capability
- 25 days holiday plus bank holidays
- Annual performance-related bonus
- Hybrid working available (up to 2 days from home following probation)
- The opportunity to gain exposure to global customers and develop within a highly commercial manufacturing environment
Customer Account Executive (Key Accounts) - 18 Month FTC in Wrexham employer: Hays Business Support
Join a well-established global manufacturing business in Wrexham, where you will thrive in a dynamic work culture that values strong client relationships and operational excellence. With competitive salary packages, generous holiday allowances, and opportunities for hybrid working, this role offers not just a job but a pathway to professional growth and exposure to international markets. Experience a supportive environment that encourages ownership of customer accounts and fosters collaboration across various functions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Executive (Key Accounts) - 18 Month FTC in Wrexham
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to clearly articulate how your experience aligns with the role. Focus on your customer service skills and any relevant experience in manufacturing or supply chain environments.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to take ownership of those customer relationships.
We think you need these skills to ace Customer Account Executive (Key Accounts) - 18 Month FTC in Wrexham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service experience and any relevant supply chain knowledge to show us you're the right fit for this role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about this position. Share specific examples of how you've successfully managed customer relationships in the past, and let your personality shine through!
Showcase Your Organisational Skills:Since this role requires strong organisational abilities, mention any tools or methods you use to stay organised. Whether it’s managing multiple accounts or handling customer queries, we want to see how you keep everything on track.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Hays Business Support
✨Know Your Customer Inside Out
Before the interview, research the company’s key customers and their industries. Understanding their needs and challenges will help you demonstrate how you can manage customer relationships effectively.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational abilities. Discuss how you've successfully managed multiple accounts or projects simultaneously, ensuring that you meet all customer expectations without compromising on service quality.
✨Demonstrate Your Communication Skills
Practice articulating your thoughts clearly and confidently. Since this role involves direct customer interaction, be ready to discuss how you handle customer queries and resolve issues in real-time.
✨Familiarise Yourself with ERP Systems
If you have experience with ERP systems like SAP, be prepared to talk about it. If not, do a bit of research on how these systems work and be ready to explain how you would ensure accuracy in order processing and data management.
