At a Glance
- Tasks: Support a busy team with customer service and administrative tasks.
- Company: Join a growing team in Barnsley with a supportive environment.
- Benefits: Competitive pay, immediate start, and potential for contract extension.
- Other info: Flexible, team-focused atmosphere with opportunities for growth.
- Why this job: Gain valuable experience in a fast-paced role while earning a great salary.
- Qualifications: Previous admin or customer service experience and strong communication skills.
Temporary Customer Service Administrator Required for Barnsley Immediate start.
Location: Barnsley (S71) - Office Based
Pay Rate: £13.38 per hour (£15.00 including holiday pay)
Hours: 40 hours per week (8:00am - 4:30pm)
Contract: Minimum 4 weeks -12 weeks (potential to extend)
Start Date: Immediate - May start available
Your New Role
We are currently recruiting for a Customer Services Administrator to join a busy and growing team based in Barnsley. This is a fantastic opportunity to support a fast-paced department during a period of increased workload. You will work closely with internal teams and field-based staff, ensuring the smooth coordination of administrative and customer service activities.
Key Responsibilities
- Handling incoming calls and directing queries appropriately
- Busy inbound customer service support
- Taking accurate messages and ensuring timely follow-ups
- Contacting customers to schedule appointments and updating internal systems
- Managing shared inboxes and allocating queries to the relevant teams
- Preparing monthly data reports, including bonus payment spreadsheets
- Supporting general administration across the department
What You'll Need to Succeed
- Previous experience within an administrative or customer service role
- Be able to start temporary work in Barnsley with immediate effect
- Strong communication skills, both written and verbal
- Excellent organisation and attention to detail
- Ability to work efficiently under pressure
- Good IT skills, including experience with databases and Excel
- A team-focused, flexible approach
What You'll Get in Return
- Immediate start opportunity
- £28,000 salary level
- Competitive hourly rate with holiday pay
- Supportive and collaborative working environment
- Potential for contract extension depending on business needs
If you're available immediately and looking for your next administrative opportunity in Barnsley, apply now or contact Hays for more information.
Customer Service Administrator -Temporary in Wombwell employer: Hays Business Support
Join a leading professional services organisation that values its employees and fosters a collaborative and inclusive work culture. As a Business Support Manager, you will have the opportunity to lead a dynamic team of Executive Assistants while benefiting from a hybrid working model, strong focus on learning and development, and a comprehensive benefits package. This role not only offers competitive salary but also provides a platform for meaningful career progression within a highly respected firm.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator -Temporary in Wombwell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hays Business Support. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hays Business Support before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator -Temporary in Wombwell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hays Business Support:Your cover letter is your chance to shine! Tell us why you want to work at Hays Business Support specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hays Business Support!
How to prepare for a job interview at Hays Business Support
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
