At a Glance
- Tasks: Be the face of a prestigious office, delivering 5* service and managing front-of-house operations.
- Company: Join a top-tier corporate office in the vibrant West End of London.
- Benefits: Enjoy a competitive salary, bonus potential, lunch allowance, and comprehensive insurance.
- Other info: Collaborative team culture with opportunities for career growth.
- Why this job: Gain valuable experience in a fast-paced environment while enhancing your professional skills.
- Qualifications: Strong communication, organisational skills, and proficiency in Microsoft Office required.
Your new company
You will be joining a prestigious, corporate London-based office operating at the highest professional standards. This is a fast-paced, client-facing environment where excellence in service delivery, presentation, and organisation is essential. The company offers a premium workplace with strong benefits and a collaborative team culture. You will be the face of the organisation, delivering a consistently exceptional 5* service to clients, guests and internal stakeholders.
Your new role
- Monday to Friday, 09:00 - 18:00 (flexibility may be required)
- Meeting and greeting clients, announcing guests and managing front-of-house
- Managing meeting rooms, bookings, and ensuring all areas are prepared to a high standard
- Liaising with PAs/EAs (including senior leadership support) to coordinate meetings and events across multiple offices globally
- Coordinating catering requirements
- Managing switchboard operations, screening and forwarding calls professionally
- Handling post, deliveries and courier arrangements (DHL, FedEx, Royal Mail, etc.)
- Maintaining office systems, records, and ensuring data accuracy and daily back-ups
- Supporting office upkeep, reporting maintenance issues promptly and liaising with facilities
- Managing office security processes, including access passes and adherence to procedures
- Carrying out general administration including printing, binding, filing and drafting formal correspondence
- Maintaining relationships with suppliers and ordering office equipment and stationery
- Handling enquiries professionally across face-to-face, telephone and email communication
- Supporting transport arrangements for senior stakeholders
- Managing tenant requests and contributing to a smooth office experience
What you'll need to succeed
- Outstanding communication skills and a professional, polished manner
- Strong organisational and multitasking abilities
- The ability to think quickly and make decisions confidently on the spot
- Experience managing conflict and problem-solving effectively
- A positive, approachable, and customer-focused attitude
- High attention to detail and the ability to work under pressure
- Proficiency in Microsoft Word, Excel, and Outlook
What you'll get in return
- Salary: £36,000 per annum
- Bonus: Up to 12% annual performance-based bonus
- Lunch allowance: £780 per annum
- Life insurance (3x annual salary)
- Personal accident insurance (up to 2x annual salary)
- Private pension scheme & medical insurance
- Travel insurance
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Receptionist - Full time - West End employer: Hays Business Support
Join a prestigious corporate office in the heart of London, where you will thrive in a fast-paced, client-facing environment that prioritises excellence and professionalism. With a strong emphasis on employee well-being, the company offers a competitive salary, generous benefits including a performance-based bonus, and a collaborative team culture that fosters personal and professional growth. As the face of the organisation, you will play a vital role in delivering exceptional service while enjoying a premium workplace experience.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Full time - West End
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hays Business Support. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hays Business Support before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist - Full time - West End
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hays Business Support:Your cover letter is your chance to shine! Tell us why you want to work at Hays Business Support specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hays Business Support!
How to prepare for a job interview at Hays Business Support
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
