At a Glance
- Tasks: Support pub partners and drivers, ensuring smooth weekend operations.
- Company: Join a dynamic team in a fast-paced environment.
- Benefits: Earn £13.50 per hour with flexible weekend shifts.
- Other info: Opportunity for potential contract extension and career growth.
- Why this job: Make a real difference in customer service while working weekends.
- Qualifications: Strong communication skills and a passion for helping others.
Location: Wellingborough, Northamptonshire
Contract Type: 3-Month Fixed-Term Contract (with possible extension)
Pay Rate: £13.50 per hour
Shifts: Weekends Only (Friday, Saturday, Sunday) | 8:00 AM - 4:00 PM
About the Role
In this role, you will act as the primary point of contact for our pub partners and drivers, providing top-tier support and ensuring daily logistics operations run seamlessly over the weekend.
Key Responsibilities
- Query Management: Investigate and respond promptly to enquiries from pubs and drivers, ensuring all issues are handled within agreed Service Level Agreements (SLAs).
- Communication: Liaise closely with internal departments to ensure any service issues or network updates are resolved and communicated quickly.
- Administration: Process orders with high attention to detail and maintain accurate, up-to-date records on helpdesk and internal systems.
- Compliance: Manage complaints professionally and maintain full audit compliance in line with company guidelines.
What You'll Need
- The Skills: Excellent listening and problem-solving abilities, with a natural talent for building quick rapport over the phone and via email.
- The Mindset: A passion for delivering exceptional customer service while working effectively toward targets and KPIs.
- The Tech Aptitude: Strong multitasking skills and the confidence to navigate multiple computer systems simultaneously.
- The Flexibility: Available to work the weekend shift pattern (Friday, Saturday, and Sunday, 8:00 AM - 4:00 PM).
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Services - Weekend Only in Wellingborough employer: Hays Business Support
Join a leading professional services organisation that values its employees and fosters a collaborative and inclusive work culture. As a Business Support Manager, you will have the opportunity to lead a dynamic team of Executive Assistants while benefiting from a hybrid working model, strong focus on learning and development, and a comprehensive benefits package. This role not only offers competitive salary but also provides a platform for meaningful career progression within a highly respected firm.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services - Weekend Only in Wellingborough
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hays Business Support.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hays Business Support. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Services - Weekend Only in Wellingborough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hays Business Support.
How to prepare for a job interview at Hays Business Support
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hays Business Support's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hays Business Support offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
