At a Glance
- Tasks: Process customer orders and provide top-notch service in a fast-paced environment.
- Company: Join a global manufacturing leader known for innovation and quality.
- Benefits: Enjoy a competitive salary, generous holidays, and hybrid working options.
- Other info: Be part of a supportive team with great career development opportunities.
- Why this job: Make a real impact by ensuring seamless customer experiences and building strong relationships.
- Qualifications: Experience in customer service or order processing is a plus; strong communication skills are essential.
Your new company
Our client is a well-established global manufacturing business with a reputation for innovation, quality, and exceptional customer service. Due to continued growth, they are looking to recruit an experienced and motivated Order Processor / Customer Service Advisor to join their busy Warrington-based team. This is an excellent opportunity for a customer-focused professional who enjoys working in a fast-paced environment, managing orders from receipt through to delivery, and building strong relationships with customers across the UK and internationally.
Your new role
The position is offered full time, Monday to Friday with working hours between 08.00am and 17.00pm. There is a hybrid model in place, working from home one day per week. As an Order Processor / Customer Service Advisor, you will play a key role in ensuring customers receive a seamless service from initial enquiry through to order fulfilment.
Key responsibilities will include:
- Processing customer orders accurately and efficiently via ERP and internal systems.
- Acting as the first point of contact for customer enquiries via phone and email.
- Providing updates on orders, deliveries, stock availability, and lead times.
- Liaising with production, logistics, warehousing, and sales teams to ensure customer expectations are met.
- Resolving customer queries and issues promptly and professionally.
- Maintaining accurate customer records and order information.
- Monitoring order progress and proactively communicating any delays.
- Supporting continuous improvement initiatives within the customer service function.
- Building and maintaining strong relationships with customers and internal stakeholders.
What you'll need to succeed
- Previous experience in a Customer Service, Order Processing, Sales Support, or Internal Account Management role.
- Experience working within a manufacturing, engineering, distribution, or supply chain environment would be advantageous.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- High levels of accuracy and attention to detail.
- Good IT skills, including Microsoft Office applications.
- Experience using ERP or order management systems is desirable.
- A proactive and positive approach to problem-solving.
What you'll get in return
- Permanent position with a globally recognised manufacturing organisation.
- Hybrid working model with 1 day per week working from home.
- Competitive salary package.
- Generous holiday allowance.
- Pension scheme.
- Career development and progression opportunities.
- Supportive and collaborative team environment.
- Modern offices based in Warrington with excellent transport links.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Order Processor - Manufacturing in Warrington employer: Hays Business Support
As a leading statutory regulator in the healthcare sector, we pride ourselves on fostering a supportive and inclusive work environment that values professionalism and integrity. Our commitment to employee growth is evident through ongoing training opportunities and the chance to engage in high-profile public hearings, making this role both meaningful and rewarding. Located across the UK, we offer a dynamic workplace where your contributions directly impact public safety and confidence in healthcare professions.
StudySmarter Expert Advice🤫
We think this is how you could land Order Processor - Manufacturing in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hays Business Support. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hays Business Support before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Order Processor - Manufacturing in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hays Business Support:Your cover letter is your chance to shine! Tell us why you want to work at Hays Business Support specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hays Business Support!
How to prepare for a job interview at Hays Business Support
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
