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- Tasks: Provide top-notch customer service via phone and email while multitasking effectively.
- Company: A dynamic property company seeking a bright, customer-focused individual.
- Benefits: Earn up to £15 per hour with full-time hours and on-site parking.
- Why this job: Join a busy team and make a real difference in customer experiences.
- Qualifications: Strong customer focus, multitasking skills, and IT literacy required.
- Other info: Temp ongoing role with an ASAP start and excellent career opportunities.
The predicted salary is between 12 - 15 £ per hour.
A property company is looking to recruit asap for a bright, customer-focused individual who is used to multitasking to join their busy team. This role is fully office-based.
You will be dealing with customer service matters over the phone and email, resolving queries from customers, clients and contractors. Handling calls with empathy and taking the time to listen to the customer, ensuring they receive excellent service. You will need to issue instructions to contractors for repairs or maintenance, log work orders and follow up on any work actioned to ensure the case has been resolved by SLAs. You will need to update the company database and complete other ad hoc administrative tasks, multitasking between different computer systems and switching between tasks seamlessly. Customer focus is key to ensure they receive a positive customer journey.
What you’ll need to succeed:
- Strong customer focus
- Experience in a fast-paced office and multitasking
- Strong IT literacy, including Excel
- Excellent attention to detail
- Clear and confident communicator
- Experience in handling high volumes of queries and requests
What you’ll get in return:
- Full time hours (37 hours a week) - start time between 8:15am and 9:15am
- Monday to Friday working week
- On-site parking
- Temp ongoing
- Asap start
- Up to £15 per hour depending on experience
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service Coordinator in Warrington employer: Hays Business Support
Contact Detail:
Hays Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Warrington
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Show off your multitasking abilities! During the interview, share examples of how you've successfully juggled multiple tasks in a fast-paced environment. This will demonstrate that you can handle the demands of the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Coordinator in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and multitasking skills. We want to see how you've handled similar roles in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. We love seeing genuine enthusiasm for customer service, so let your personality come through.
Showcase Your IT Skills: Since strong IT literacy is key, mention any relevant software or systems you’ve used before. If you’re comfortable with Excel, give us examples of how you’ve used it to improve efficiency or manage data.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way for us to receive your application and get the ball rolling. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Hays Business Support
✨Know Your Customer Service Basics
Brush up on key customer service principles before your interview. Understand how to handle queries with empathy and the importance of active listening. This will help you demonstrate your customer-focused mindset during the conversation.
✨Show Off Your Multitasking Skills
Prepare examples of how you've successfully multitasked in previous roles. Think about specific situations where you juggled multiple tasks or systems, and be ready to share these stories to highlight your ability to thrive in a fast-paced environment.
✨Familiarise Yourself with IT Tools
Since strong IT literacy is crucial for this role, make sure you're comfortable with tools like Excel and any other relevant software. If you can, practice using these tools beforehand so you can confidently discuss your experience during the interview.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly. Since you'll be dealing with customers over the phone and email, showcasing your communication skills is vital. Consider doing mock interviews with friends or family to build your confidence.
