At a Glance
- Tasks: Manage queries from contractors and tenants via email or phone, ensuring prompt resolution.
- Company: A housing company based in Warrington, focused on customer service excellence.
- Benefits: Full-time hours with a competitive hourly rate and on-site parking.
- Other info: This is a temporary position until September, fully office-based.
- Why this job: Join a supportive environment and contribute to a positive customer journey.
- Qualifications: Experience in social housing or property management and excellent customer service skills required.
Your new company is a housing company based in Warrington recruiting for a temp to join their busy customer service team till September initially. You will be managing queries from contractors and tenants.
Your new role involves dealing with customer service matters received by email or phone, addressing customer issues promptly and in line with SLAs to ensure a positive customer journey. You will issue instructions to subcontractors and follow up to ensure prompt resolution. Additionally, you will follow up all outstanding remedial works and take appropriate action to ensure works are completed within set timescales. Effective and regular communication with internal departments is essential to form excellent working relationships as part of the larger team. You will also carry out general administrative duties, ensuring database systems are up-to-date.
What you'll need to succeed:
- Experience in social housing or property management
- Excellent customer service, with experience of handling queries with empathy to ensure a positive customer journey
- Flexible to multitask and assist colleagues
- Strong PC literacy
- Experience of handling queries within company policies and to deadlines
What you'll get in return:
- Full-time hours, Monday to Friday 9am till 5pm, fully office-based
- Supportive environment
- On site parking
- Competitive hourly rate
- ASAP start
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer coordinator in Warrington employer: Hays Business Support
Located in Warrington, this housing company offers a supportive work environment with on-site parking. The team values effective communication and collaboration to enhance customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer coordinator in Warrington
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hays Business Support.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hays Business Support. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer coordinator in Warrington
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hays Business Support.
How to prepare for a job interview at Hays Business Support
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hays Business Support's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hays Business Support offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
