At a Glance
- Tasks: Engage with international students and convert enquiries into enrolments.
- Company: Dynamic university environment focused on global education.
- Benefits: Competitive hourly rate, holiday pay, and flexible working hours.
- Other info: Join a supportive team and gain valuable experience in higher education.
- Why this job: Make a real difference in students' lives by guiding them through their university journey.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 32000 - 34000 £ per year.
Location: On-campus/ Manchester
Hourly Rate: £15.36 per hour plus holiday pay
Contract: 3 Months
Hours: 35 hours per week, Monday-Friday
Shift Options (fixed): 8:45am - 4:30pm or 9:00am - 4:45pm (45-minute lunch break)
We are seeking a highly motivated and customer-focused International Enquiries Coordinator to support our University’s Clearing period. This role plays a critical part in engaging prospective international students and converting enquiries into enrolments. You will act as the primary point of contact for overseas enquirers and stakeholders, delivering clear, tailored advice on degree courses, qualifications, and admissions processes. A key focus will be nurturing leads and supporting conversion through high-quality communication across multiple channels.
Key Responsibilities:
- Serve as the first point of contact for international prospective students, agents, and stakeholders
- Provide accurate advice and guidance on:
- Degree courses
- Non-standard/international qualifications
- Admissions policies and procedures
- Manage and respond to enquiries via:
- Telephone (primary focus during clearing)
- Live chat
- CRM systems
- Platforms such as Teams, Zoom, and Unibuddy
- Deliver a high standard of customer service, ensuring timely, clear, and culturally sensitive communication
- Adapt communication styles to overcome language and cultural barriers
University Clearing Coordinator employer: Hays Business Support
As a University Clearing Coordinator, you will join a vibrant and inclusive work culture that prioritises professional development and employee well-being. Located on-campus in Manchester, this role offers a competitive hourly rate along with holiday pay, and the opportunity to engage with diverse international students, making a meaningful impact on their educational journey. With a focus on collaboration and support, you will have access to growth opportunities within the university, ensuring a rewarding and fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land University Clearing Coordinator
✨Tip Number 1
Get to know the role inside out! Research the responsibilities of an International Enquiries Coordinator and think about how your skills match up. This will help you stand out when chatting with potential employers.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with international students, make sure you're comfortable speaking clearly and confidently. Try role-playing with a friend or family member to get the hang of it.
✨Tip Number 3
Network like a pro! Connect with people in the education sector on LinkedIn or attend relevant events. You never know who might have a lead on a job or can give you insider tips on the application process.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in the role. Plus, it shows initiative and enthusiasm, which are key traits for the International Enquiries Coordinator position.
We think you need these skills to ace University Clearing Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the University Clearing Coordinator role. Highlight your experience in customer service and any relevant skills that align with the job description. We want to see how you can engage with international students!
Showcase Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your ability to convey information clearly and effectively. Use examples from your past experiences where you've successfully communicated with diverse audiences.
Highlight Your Cultural Sensitivity:Given the international focus of the role, it’s important to show that you understand and respect cultural differences. Share any experiences you have working with people from various backgrounds to show us you’re the right fit!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Hays Business Support
✨Know Your Stuff
Make sure you’re well-versed in the university's courses and admissions processes. Brush up on common international qualifications and be ready to discuss how you would handle enquiries from prospective students. This shows you’re not just interested in the role, but you’re also prepared to engage with the specifics.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you would respond to different types of enquiries. This will help you feel more confident during the actual interview.
✨Show Your Customer Service Flair
Be ready to share examples of how you've provided excellent customer service in the past. Think about situations where you’ve had to adapt your communication style to meet the needs of different individuals. Highlighting these experiences will demonstrate your ability to connect with diverse international students.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the challenges faced during the Clearing period, or how success is measured in this role. It shows that you’re genuinely interested and engaged, which can set you apart from other candidates.
