At a Glance
- Tasks: Lead a team in assessing and prioritising complex cases while ensuring high-quality service delivery.
- Company: Join a respected regulatory organisation with a strong reputation in Sheffield.
- Benefits: Competitive salary, hybrid working, modern office, and excellent transport links.
- Other info: Immediate start available with opportunities for professional growth.
- Why this job: Make a real impact by leading a vital operational function in a dynamic environment.
- Qualifications: Experience in regulatory or compliance environments and strong leadership skills required.
Your New Opportunity
Hays are delighted to be supporting a well-established and highly respected regulatory organisation in the search for an experienced Triage Manager on a 12-month fixed-term contract in Sheffield. Based in Sheffield city centre, this role offers a hybrid working pattern with excellent public transport links and nearby parking facilities available. This is a leadership opportunity within a specialist case management and regulatory environment, where you will oversee a team responsible for assessing and prioritising complex referrals, ensuring risk-based decision-making and high-quality service delivery.
KEY VACANCY INFORMATION
- 12-Month Fixed-Term Contract
- Salary: £55,242 rising to £57,644
- Location: Sheffield City Centre
- Working Pattern: Full-time, 37 hours per week, Monday to Friday
- Hybrid Working: 3 days office-based, 2 days remote
The Role
As Triage Manager, you will lead a team of experienced professionals responsible for the initial assessment of sensitive and complex cases. You will ensure decisions are made consistently, efficiently and in line with relevant regulatory frameworks, internal policies and quality standards. Key responsibilities will include:
- Managing the operational delivery of a specialist triage function.
- Staff management of Triage Case Staff.
- Leading, coaching and developing a team of Team Leaders and case professionals.
- Providing oversight of high-risk, sensitive and complex cases.
- Ensuring decisions are evidence-based, proportionate and defensible.
- Monitoring workloads, service standards and performance measures.
- Driving continuous improvement across processes, procedures and service delivery.
- Producing management information, reports and performance data.
- Working closely with legal, operational and senior leadership stakeholders.
- Supporting quality assurance activities and maintaining high professional standards.
- Deputising for senior management where required.
- Identifying operational risks and implementing appropriate mitigation strategies.
About You
To be successful in this role, you will demonstrate:
- Previous experience working within a regulatory, investigative, legal, compliance or similarly governed environment.
- Experience leading and developing high-performing teams.
- Strong decision-making skills and the ability to assess complex information quickly and effectively.
- Experience handling sensitive, confidential or high-profile casework.
- Excellent analytical and problem-solving capabilities.
- A track record of implementing improvements to systems, processes or service delivery.
- Experience monitoring KPIs, performance metrics and quality standards.
- Outstanding communication skills with the ability to engage effectively with a wide range of stakeholders.
- Strong organisational skills and the ability to manage competing priorities.
- Good working knowledge of Microsoft Office applications and case management systems.
What You'll Receive
- Salary of £55,242 rising to £57,644.
- Hybrid working arrangement.
- Modern Sheffield city centre offices.
- Excellent transport links.
- Nearby parking options.
- Opportunity to lead a highly visible and important operational function.
- Exposure to senior stakeholders and strategic projects.
- Immediate start available.
If you’re an experienced operational leader with a background in regulatory, compliance, investigations, governance, legal services or case management and are looking for your next challenge, we’d love to hear from you.
Triage Manager employer: Hays Business Support
Join a well-established regulatory organisation in Sheffield, where you will thrive in a supportive work culture that values leadership and professional development. With a hybrid working model, excellent transport links, and a focus on continuous improvement, this role as Triage Manager offers a unique opportunity to lead a dedicated team while making impactful decisions in a dynamic environment. Enjoy competitive salary progression and the chance to engage with senior stakeholders on strategic projects, all within modern city centre offices.
StudySmarter Expert Advice🤫
We think this is how you could land Triage Manager
✨Dive into Industry Groups
Join compliance and risk management groups on platforms like LinkedIn and Facebook. These communities often share temp job postings and insights. You’d be surprised at how many temporary gigs float around through word of mouth!
✨Showcase Your Expertise
Consider creating content on compliance topics that get you noticed—think LinkedIn articles or even a blog. This not only shows off your knowledge but can grab the attention of companies like Hays Business Support when they’re searching for someone to fill a temporary position.
✨Tap into Recruitment Agencies
Reach out to recruitment agencies that specialise in compliance and risk roles. They’re usually in touch with companies looking to fill temporary roles, which can save us a lot of time in our job search.
✨Go Local with Networking
Attend local compliance and risk seminars or workshops. Meeting professionals in our area can open up temp opportunities, and it’s a great way to make your face known in the industry—plus, you might even meet someone from Hays Business Support!
We think you need these skills to ace Triage Manager
Some tips for your application 🫡
Show Your Compliance Know-How:When you’re applying for a compliance-risk role like Triage Manager, make sure to highlight your understanding of industry regulations and risk management principles. Mention any relevant coursework, certifications, or projects that showcase your expertise in these areas—it's what sets you apart!
Highlight Your Analytical Skills:In the compliance-risk field, strong analytical skills are essential. Talk about your experiences that required critical thinking and data analysis, whether in past roles, internships, or academic projects. Show us how you've identified risks and implemented solutions in the past.
Tailor Your CV for the Temporary Role:Since this is a temporary role, focus on your availability and flexibility in your CV. Highlight any previous short-term roles or projects that demonstrate your ability to adapt quickly and deliver results in a fast-paced environment. This helps employers see you as an easy fit in their team!
A Concise Cover Letter is Key:Keep your cover letter short and focused! Explain why you're interested in the compliance-risk area specifically for this temporary position at Hays Business Support. Mention what you hope to learn and achieve, showing your enthusiasm and motivation to contribute positively during your time there.
How to prepare for a job interview at Hays Business Support
✨Know Your Compliance Basics
Make sure you're clued up on the key compliance and risk regulations pertinent to the industry you're applying to. Understanding frameworks like GDPR or AML will not only impress but also show that you’re ready to hit the ground running in your temporary role at Hays Business Support.
✨Prepare for Scenarios
Expect scenario-based questions that test your problem-solving skills. They might ask how you'd handle a specific compliance issue. Think through real situations you’ve encountered in past roles or study hypothetical cases to showcase your analytical skills and practical judgement during the interview.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly to new environments and team dynamics. Share examples of how you’ve successfully adjusted to changes in past roles and how this flexibility can benefit Hays Business Support in the short term.
✨Gather Your Technical Tools
Familiarise yourself with commonly used compliance tools or software, as they might come up in the interview. If you've used tools for risk assessments or compliance tracking, mention those and be ready to discuss how they can streamline processes at Hays Business Support.
