At a Glance
- Tasks: Build strong customer relationships and deliver top-notch service while managing accounts.
- Company: Join a successful and growing organisation in Shrewsbury with a supportive team.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Perfect for those eager to learn and develop in a thriving business.
- Why this job: Make a real impact by helping customers and driving business growth.
- Qualifications: Experience in customer service or account management with excellent communication skills.
The predicted salary is between 38250 - 46750 £ per year.
Your New Company Hays are working in partnership with a successful and growing organisation based in Shrewsbury to recruit a Customer Account Manager.
This is an exciting opportunity to join a well-established business in a varied role focused on delivering excellent customer service, developing long-term customer relationships, managing accounts, and identifying opportunities to support business growth.
Working as part of a supportive office-based team, you will manage an existing portfolio of customers, acting as a key point of contact to ensure a positive customer experience, while proactively identifying opportunities to strengthen relationships and grow accounts.
This role would suit an individual with previous customer service, account management, sales support, or business development experience who enjoys helping customers, building relationships, and delivering high levels of service.
Your New Role
Develop and maintain strong relationships with existing and prospective customers.
Act as a primary point of contact, delivering excellent customer service and support.
Manage and grow your own portfolio of customer accounts.
Proactively contact customers to understand their requirements and provide suitable solutions.
Respond to customer enquiries in a professional and timely manner.
Generate quotations and process customer orders accurately.
Follow up enquiries and maintain regular communication with customers.
Work closely with suppliers and internal departments to ensure excellent customer outcomes.
Resolve customer issues and queries efficiently, ensuring a positive experience.
Monitor market activity and identify opportunities for business growth.
Maintain accurate customer records using internal systems.
Contribute towards individual and team sales targets.
Build long-term customer relationships and encourage repeat business.
What You'll Need to Succeed
Previous experience in customer service, account management, sales support, or a commercially focused role.
Excellent communication and relationship-building skills.
A confident and professional telephone manner.
A customer-focused approach with a passion for delivering excellent service.
Strong organisational skills and attention to detail.
Good IT skills, including Microsoft Office.
Self-motivated and proactive approach to work.
Ability to build trust and develop lasting customer relationships.
Commercial awareness and an interest in helping customers find the right solutions.
Experience working towards targets or business objectives would be advantageous.
You will be
A naturally confident communicator.
Passionate about providing excellent customer service.
Motivated by building relationships and helping customers.
Positive, resilient, and customer-focused.
Organised and able to manage multiple priorities.
Commercially minded with a proactive attitude.
Keen to learn and develop within a growing business.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Customer Account Manager in Telford employer: Hays Business Support
As a leading statutory regulator in the healthcare sector, we pride ourselves on fostering a supportive and inclusive work environment that values professionalism and integrity. Our commitment to employee growth is evident through ongoing training opportunities and the chance to engage in high-profile public hearings, making this role both meaningful and rewarding. Located across the UK, we offer a dynamic workplace where your contributions directly impact public safety and confidence in healthcare professions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager in Telford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hays Business Support. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hays Business Support before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hays Business Support:Your cover letter is your chance to shine! Tell us why you want to work at Hays Business Support specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hays Business Support!
How to prepare for a job interview at Hays Business Support
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
