At a Glance
- Tasks: Support customer account managers with technical sales order administration and customer enquiries.
- Company: Global manufacturing business with a dynamic customer service team.
- Benefits: Competitive hourly rate, holiday pay, free parking, and modern office amenities.
- Other info: Stable 6-month contract with flexible working hours considered.
- Why this job: Join a fast-paced environment and gain valuable experience in technical sales support.
- Qualifications: Strong admin skills, ERP experience, and attention to detail are essential.
Your new company is a global manufacturing business based on the Ellesmere Port Industrial Estate. The role is based in the Customer Service Team to support with a backlog of work and to cover several pre-planned holidays in the team. This is an expanding team that needs technical administrative support with an immediate start.
Your new role involves sitting as part of a busy customer service function which processes technical sales orders in the millions per order. You will support the customer account managers and representatives by handling all back office administration to ensure swift and prompt order management. Responsibilities include:
- Sales order inputting
- Responding to customer enquiries via email regarding order updates, product queries, or order amendments
- Managing other back office administration tasks, such as freight order claim backs and managing the electronic filing system
- Escalating discrepancies as soon as they are identified
This is a fast-paced environment that uses a SAP-based ERP. You will be based on-site full-time in Ellesmere Port with access to ample free on-site parking and excellent on-site amenities, working from 9am - 5:30pm Monday to Friday. Some flexibility around the working hours can be considered.
What you’ll need to succeed:
Whilst manufacturing or engineering industry experience would be ideal for this post, other industries will be considered as long as there has been a technical sales support aspect to the post. You will use your strong administration skills daily to prioritise your workload to coincide with changing demands for customer orders. ERP system experience is essential for this post, with SAP being preferred, but all ERPs will be considered. Due to the intricacies of the orders and product numbers, you will have outstanding attention to detail and be able to catch errors before they make a commercial impact. You will be used to working with various MS Office packages and feel confident working with MS Excel. Due to the location, this role does require someone with access to their own vehicle as it is not accessible via public transport.
What you’ll get in return:
This role can offer a stable temporary contract for 6 months, with weekly pay for your 37.5 hours from Monday to Friday, with preferred working hours being 9am - 5:30pm. You will have an ample hourly rate of £16.40ph plus holiday pay, which takes your total rate to £18.39ph. You will have access to free on-site parking and excellent on-site facilities, including a full-service staff canteen and modern office buildings.
What you need to do now:
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Technical Sales Administrator employer: Hays Business Support
Join a dynamic global manufacturing business located in the Ellesmere Port Industrial Estate, where you will be part of an expanding customer service team dedicated to delivering exceptional technical sales support. Enjoy a supportive work culture with access to excellent on-site amenities, including free parking and a full-service staff canteen, while benefiting from a stable temporary contract with competitive pay and opportunities for professional growth in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Sales Administrator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hays Business Support.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hays Business Support. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Technical Sales Administrator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hays Business Support.
How to prepare for a job interview at Hays Business Support
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hays Business Support's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hays Business Support offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
