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For Companies At a Glance
- Tasks: Lead a dynamic team in financial services and support daily operations.
- Company: Award-winning financial services organisation in Liverpool's business quarter.
- Benefits: Hybrid working model, competitive salary, and professional development opportunities.
- Other info: Contemporary offices with excellent transport links and career growth potential.
- Why this job: Join a growing team and make a real impact in a supportive environment.
- Qualifications: Proven leadership skills and experience in financial services.
The predicted salary is between 35000 - 45000 £ per year.
Your new company
Are you an experienced team leader who leads from the front? If so, I want to hear from you! My client, an award-winning financial services organisation based in the heart of Liverpool's business quarter, is seeking a professional team leader to join their expanding business. Working from contemporary offices with fantastic transport links into the city, this is an opportunity not to be missed.
Your new role
The position is offered full time from Monday to Friday with a hybrid model in place. Hours of work are Monday to Thursday from 09.00am until 17.30pm, with a 17.00pm finish on Friday. The main purpose of the position is to support the Team Manager with day-to-day operations, team development and quality standards within the Business Support team, while acting as an escalation point for complex cases and providing management cover when required.
Some of your duties will include but are not limited to:
- Provide cover when the Team Manager is absent
- Liaise regularly with the Team Manager to align priorities
- Support day-to-day management of team rotas and work distribution
- Liaise with internal teams to support timely resolution of complex cases
- Contact customers who have requested management escalation
- Carry out quality control checks on completed cases and calls
- Provide feedback and coaching to improve performance and compliance
- Strong understanding of Business Support policies, processes and operations
Team Leader - Financial Services employer: Hays Business Support
Contact Detail:
Hays Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Financial Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team leadership and financial services. We recommend doing mock interviews with friends or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your leadership skills during the interview! Share specific examples of how you've supported team development and handled complex cases in the past. This will help you stand out as the ideal candidate for the role.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills and experience. Plus, it shows you're serious about joining our fantastic team!
We think you need these skills to ace Team Leader - Financial Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Team Leader role in Financial Services. Highlight your leadership experience and any relevant achievements that showcase your ability to lead from the front.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've supported team development and managed complex cases in the past.
Showcase Your Communication Skills: As a Team Leader, strong communication is key. In your application, demonstrate your ability to liaise with various teams and customers effectively. This will show us you can handle the day-to-day operations smoothly.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Hays Business Support
✨Know Your Stuff
Make sure you have a solid understanding of the financial services industry and the specific role of a team leader. Brush up on key policies, processes, and operations relevant to business support. This will show that you're not just a leader, but also someone who knows the ins and outs of the field.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve supported team development or resolved complex cases. Be ready to discuss your approach to coaching and providing feedback, as this is crucial for the role.
✨Align with Company Values
Research the company’s values and culture. During the interview, highlight how your personal values align with theirs. This can be a game-changer, as companies often look for candidates who fit well within their organisational culture.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the team dynamics, challenges they face, and what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.