At a Glance
- Tasks: Lead and develop a customer service team to deliver top-notch support.
- Company: Join a dynamic non-manufacturing business focused on customer satisfaction.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Fast-paced environment with a focus on continuous improvement and collaboration.
- Why this job: Shape a high-performing team and make a real impact on customer experience.
- Qualifications: Proven leadership skills and experience in customer service management.
The predicted salary is between 40000 - 50000 £ per year.
Customer Service Manager Are you an experienced customer service leader ready to shape, lead and elevate a non-performing team within a technically complex environment?We are seeking a Customer Service Manager to take ownership of a multichannel customer service operation, supporting both core and aftermarket customers within a nonmanufacturing business.
This is a pivotal leadership role, responsible for setting strategic direction, embedding best in class service standards and ensuring the voice of the customer is effectively represented across the organisation.
You will inherit an established team and play a key role in developing capability, improving performance and aligning customer service delivery with operational and commercial objectives.
Working closely with Sales, Manufacturing, Planning and Logistics, you ll act as a critical bridge between customers and internal stakeholders, ensuring responsiveness, accuracy and proactive communication at all times.
This opportunity will suit someone who enjoys building structure, driving improvement and leading from the front in a fast-paced, operational environment where customer expectations are high and continuous improvement is encouraged.
Key Responsibilities Lead, coach and develop a customer service team to deliver consistent, high-quality service.
Define and implement strategic direction for customer service operations Oversee end to end order management, f...
Customer Service Manager in Surrey employer: Hays Business Support
Join a leading professional services organisation that values its employees and fosters a collaborative and inclusive work culture. As a Business Support Manager, you will have the opportunity to lead a dynamic team of Executive Assistants while benefiting from a hybrid working model, strong focus on learning and development, and a comprehensive benefits package. This role not only offers competitive salary but also provides a platform for meaningful career progression within a highly respected firm.
