At a Glance
- Tasks: Coordinate customer enquiries and manage property-related requests in a fast-paced environment.
- Company: Established organisation in Stoke-on-Trent focused on high-quality customer service.
- Benefits: Supportive team culture, career development opportunities, and a chance to make a difference.
- Other info: Join a dynamic team where teamwork and customer focus are key.
- Why this job: Be the first point of contact for customers and ensure their needs are met efficiently.
- Qualifications: Strong communication skills and ability to manage multiple tasks effectively.
The predicted salary is between 30000 - 40000 £ per year.
Your new company
You will be working for a well-established organisation based in Stoke-on-Trent, supporting a busy and fast-paced operational team. This organisation delivers essential services to a wide customer base and prides itself on providing a responsive, high-quality customer experience. You will join a collaborative and supportive environment where teamwork and customer focus are key.
Your new role
As a Temporary Customer Services Co-ordinator, you will play a critical role in delivering a professional and efficient customer service function, with a particular focus on property-related enquiries and coordination.
Key responsibilities will include:
- Acting as the first point of contact for customer enquiries, managing both inbound and outbound communications
- Coordinating repairs and maintenance requests, ensuring jobs are logged, prioritised and completed within agreed timescales
- Scheduling operatives and contractors, ensuring efficient allocation of work and clear communication with customers
- Managing void property processes, ensuring properties are safe, compliant and ready for re-let, including oversight of statutory checks
- Ensuring all health and safety requirements are followed when coordinating repairs, maintenance and property access
- Maintaining accurate records, documentation and system updates to support service delivery and KPI reporting
- Liaising with internal teams and external partners to ensure a seamless customer experience
Health and Safety Administrator in Stoke-on-Trent employer: Hays Business Support
Join a well-established organisation in Stoke-on-Trent that values teamwork and customer focus, providing essential services to a diverse clientele. With a collaborative work culture and a commitment to high-quality service delivery, employees benefit from a supportive environment that fosters professional growth and development. This role offers the unique advantage of contributing to community safety and compliance while being part of a dynamic operational team.
