At a Glance
- Tasks: Be the go-to person for customer enquiries and coordinate essential property services.
- Company: Join a well-established organisation in Stoke-on-Trent with a focus on teamwork.
- Benefits: Gain valuable experience in a fast-paced environment with potential for growth.
- Other info: Enjoy a supportive team culture where your contributions truly matter.
- Why this job: Make a real difference by ensuring high-quality customer service and property management.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
You will be working for a well-established organisation based in Stoke-on-Trent, supporting a busy and fast-paced operational team. This organisation delivers essential services to a wide customer base and prides itself on providing a responsive, high-quality customer experience. You will join a collaborative and supportive environment where teamwork and customer focus are key.
As a Temporary Customer Services Co-ordinator, you will play a critical role in delivering a professional and efficient customer service function, with a particular focus on property-related enquiries and coordination. Key responsibilities will include:
- Acting as the first point of contact for customer enquiries, managing both inbound and outbound communications
- Coordinating repairs and maintenance requests, ensuring jobs are logged, prioritised and completed within agreed timescales
- Scheduling operatives and contractors, ensuring efficient allocation of work and clear communication with customers
- Managing void property processes, ensuring properties are safe, compliant and ready for re-let, including oversight of statutory checks
- Ensuring all health and safety requirements are followed when coordinating repairs, maintenance and property access
- Maintaining accurate records, documentation and system updates to support service delivery and KPI reporting
Customer Services Co-ordinator in Stoke-on-Trent employer: Hays Business Support
Join a well-established organisation in Stoke-on-Trent that values teamwork and customer focus, providing essential services to a diverse clientele. With a collaborative work culture and a commitment to high-quality customer experiences, employees benefit from professional growth opportunities and a supportive environment that prioritises health and safety. This role as a Customer Services Co-ordinator offers the chance to make a meaningful impact while working alongside dedicated professionals in a fast-paced setting.
