At a Glance
- Tasks: Lead and develop a customer service team to deliver top-notch service.
- Company: Join a dynamic non-manufacturing business focused on customer satisfaction.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Other info: Collaborative culture with opportunities for continuous improvement and innovation.
- Why this job: Shape a high-performing team and enhance customer experiences in a fast-paced environment.
- Qualifications: Experience in leading customer service teams and a strong people-management skillset.
The predicted salary is between 45000 - 55000 £ per year.
Are you an experienced customer service leader ready to shape, lead and elevate a non-performing team within a technically complex environment? We are seeking a Customer Service Manager to take ownership of a multichannel customer service operation, supporting both core and aftermarket customers within a non-manufacturing business. This is a pivotal leadership role, responsible for setting strategic direction, embedding best-in-class service standards and ensuring the voice of the customer is effectively represented across the organisation.
You will inherit an established team and play a key role in developing capability, improving performance and aligning customer service delivery with operational and commercial objectives. Working closely with Sales, Manufacturing, Planning and Logistics, you'll act as a critical bridge between customers and internal stakeholders, ensuring responsiveness, accuracy and proactive communication at all times. This opportunity will suit someone who enjoys building structure, driving improvement and leading from the front in a fast-paced, operational environment where customer expectations are high and continuous improvement is encouraged.
Key Responsibilities- Lead, coach and develop a customer service team to deliver consistent, high-quality service.
- Define and implement strategic direction for customer service operations.
- Oversee end-to-end order management, forecasting and customer communication.
- Act as escalation point for complex customer issues and ensure effective resolution.
- Collaborate cross-functionally to align customer demand with operational capability.
- Drive process improvements, systems utilisation and performance metrics.
- Support commercial objectives through strong customer engagement and insight.
- Proven experience leading customer service teams within manufacturing or engineering environments.
- Strong people-management and performance leadership capability.
- Experience setting strategy and improving customer service processes.
- Confident operating across Sales, Operations, Planning and Logistics.
- Commercially aware with a customer-first mindset.
- Strong ERP/MRP and data-driven decision-making skills.
- Calm, credible and able to influence at senior leadership level.
Customer Service Manager in Staines employer: Hays Business Support
Join a leading professional services organisation that values its employees and fosters a collaborative and inclusive work culture. As a Business Support Manager, you will have the opportunity to lead a dynamic team of Executive Assistants while benefiting from a hybrid working model, strong focus on learning and development, and a comprehensive benefits package. This role not only offers competitive salary but also provides a platform for meaningful career progression within a highly respected firm.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Staines
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hays Business Support. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hays Business Support before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Manager in Staines
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hays Business Support:Your cover letter is your chance to shine! Tell us why you want to work at Hays Business Support specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hays Business Support!
How to prepare for a job interview at Hays Business Support
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
