At a Glance
- Tasks: Create engaging content, manage communications, and build strong relationships with stakeholders.
- Company: A well-established organisation focused on collaboration and community impact.
- Benefits: Gain valuable experience, develop your skills, and contribute to meaningful projects.
- Other info: Join a dynamic team and participate in community-focused initiatives.
- Why this job: Make a real difference in communication and engagement while enhancing customer experiences.
- Qualifications: Experience in communications or customer service, with strong writing and organisational skills.
The predicted salary is between 27500 - 27500 £ per year.
A well-established organisation is seeking a proactive and creative Communications & Stakeholder Engagement Coordinator to support the delivery of internal communications, customer engagement activities and stakeholder relationship management. This varied role offers the opportunity to develop engaging communications, create high-quality content, support customer interactions, and build strong relationships across operational teams and external stakeholders. The successful candidate will play a key role in promoting collaboration, supporting business objectives and enhancing both employee and customer experience.
Your new role:
- Produce engaging monthly newsletters, including content creation, copywriting, visual design and publication management.
- Maintain and continuously update internal communication platforms with business updates, success stories and key organisational messages.
- Develop professional presentations for a range of audiences, ensuring clear messaging and engaging design.
- Design posters, promotional materials and communication assets to support internal and external campaigns.
- Assist in producing best practice guides, case studies and supporting documentation.
- Support the preparation of award submissions and recognition initiatives through effective content creation and storytelling.
- Conduct regular engagement visits with operational and internal teams to strengthen collaboration and develop positive working relationships.
- Build and maintain strong relationships with clients, supply chain partners and wider stakeholders.
- Gather feedback and insights from stakeholders to support continuous improvement initiatives.
- Work closely with operational leadership teams to ensure consistent and effective communication across the business.
- Prepare and issue professional responses to customer enquiries.
- Support customer communication activities, ensuring information is delivered accurately and within agreed timescales.
- Assist in enhancing customer satisfaction through effective engagement and communication.
- Support the delivery of social value commitments and community-focused initiatives.
- Participate in organised volunteering and community engagement activities.
- Identify opportunities to enhance stakeholder engagement and positive community impact.
What you'll need to succeed:
- Previous experience within a communications, administration, customer service or stakeholder engagement role.
- Excellent written and verbal communication skills.
- Strong organisational and time-management abilities.
- Experience producing communications materials such as newsletters, presentations or promotional content.
- Strong attention to detail and commitment to quality.
- Good knowledge of Microsoft Office applications, including Word, Outlook, Excel and PowerPoint.
- Confidence communicating with a variety of stakeholders.
- Ability to manage multiple priorities and meet deadlines.
- Strong problem-solving skills and a proactive approach.
- Experience producing internal communications or employee engagement content.
- Experience supporting customer communications and stakeholder management.
- Experience writing case studies, award submissions or business documentation.
- Understanding of social value, community engagement or corporate responsibility initiatives.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Communications and Engagement Coordinator in Stafford employer: Hays Business Support
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