At a Glance
- Tasks: Engage with members, coordinate events, and ensure a vibrant community atmosphere.
- Company: Leading organisation in flexible workspace and professional community sector.
- Benefits: Collaborative environment, growth opportunities, and a chance to make a real impact.
- Other info: Fast-paced role with excellent career development potential.
- Why this job: Be the heart of a thriving community and enhance customer experiences.
- Qualifications: Customer service experience and strong relationship-building skills.
The predicted salary is between 24750 - 30250 £ per year.
Your new company
An exciting opportunity has arisen with a leading organisation operating within the flexible workspace and professional community sector. Known for delivering exceptional customer experiences and creating thriving business communities, the organisation offers a collaborative, people-focused environment where employees are encouraged to grow, innovate and make a genuine impact.
This is a fantastic opportunity for an enthusiastic and commercially aware professional who enjoys building relationships, creating engaging experiences and ensuring operational excellence. You'll play a key role in supporting members, visitors and colleagues while helping to drive the success of a dynamic workspace environment.
Your new role
As Community Coordinator, you will be at the heart of the customer and member experience, acting as a key point of contact for tenants, visitors and stakeholders. This diverse role blends customer service, community engagement, events management, sales support and operational coordination. Working closely with the Community Manager, you will help deliver outstanding service, increase member engagement and contribute to the commercial success of the location.
Key responsibilities include:
- Acting as the first point of contact for members, visitors and enquiries.
- Managing meeting room bookings and supporting the achievement of meeting room revenue targets.
- Supporting member retention through relationship building and renewal conversations.
- Assisting with workspace tours and responding to prospective member enquiries.
- Planning and delivering engaging member events that foster a strong community culture.
- Supporting sales and marketing activities, including research, lead generation and data management.
- Managing incoming calls, post and deliveries while maintaining excellent service standards.
- Coordinating access requests, contractor sign-ins and facilities-related activities.
- Monitoring and reporting on key performance indicators including occupancy, retention and ancillary revenue streams.
- Supporting daily operational routines, opening and closing procedures, compliance activities and health & safety requirements.
- Acting as a capable deputy for the Community Manager when required, helping to maintain continuity and high standards across the workspace.
This role offers an excellent opportunity to make a visible impact while developing a broad skill set spanning customer experience, operations and commercial performance.
What you'll need to succeed
To be successful in this role, you will be a confident communicator with excellent relationship-building skills and a passion for delivering exceptional customer experiences.
Essential Skills & Experience
- Previous experience in a customer-facing, community, hospitality, workspace, facilities or business support role.
- Strong customer service and relationship management skills.
- Excellent organisational and multitasking abilities.
- Experience coordinating events, meetings or member activities.
- Commercial awareness with an understanding of sales, customer retention or revenue-generating activities.
- Strong communication skills, both written and verbal.
- Ability to work independently while managing competing priorities.
- Confident use of Microsoft Office and business systems.
- Proactive and solution-focused approach to problem-solving.
- Ability to build positive relationships with customers, colleagues, suppliers and stakeholders.
Desirable Experience
- Experience within co-working, serviced office, hospitality, property or facilities environments.
- Exposure to sales support, lead generation or member retention activities.
- Knowledge of health and safety processes and operational compliance requirements.
- Experience supporting social media, marketing initiatives or community engagement programmes.
Personal Attributes
- Friendly, approachable and professional.
- Highly organised and detail-oriented.
- Commercially minded and customer-focused.
- Adaptable and resilient in a fast-paced environment.
- Collaborative team player with a positive attitude.
- Eager to learn, develop and contribute to organisational success.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Community Coordinator in Southampton employer: Hays Business Support
As a leading statutory regulator in the healthcare sector, we pride ourselves on fostering a supportive and inclusive work environment that values professionalism and integrity. Our commitment to employee growth is evident through ongoing training opportunities and the chance to engage in high-profile public hearings, making this role both meaningful and rewarding. Located across the UK, we offer a dynamic workplace where your contributions directly impact public safety and confidence in healthcare professions.
StudySmarter Expert Advice🤫
We think this is how you could land Community Coordinator in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hays Business Support. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hays Business Support before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Community Coordinator in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hays Business Support:Your cover letter is your chance to shine! Tell us why you want to work at Hays Business Support specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hays Business Support!
How to prepare for a job interview at Hays Business Support
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
