Ship Agent - Maritime Operations

Your new company My client, a leading international port operator, is seeking a professional Ship Agent to join their team on a full-time permanent basis. Based fully on-site in Ellemere port, you will be joining a well-established team and play a pivotal role in the team. Your new role The position is offered full-time Monday to Friday with a 40-hour working week. Some on-call duties will also be required from time to time, dependent on business needs. The Ships Agent is responsible for the safe, efficient and professional coordination of assigned vessel port calls on behalf of shipowners, charterers, operators and other mediums. The role acts as the first point of call for the vessel and is responsible for coordinating the services, documentation, communications and operational requirements associated with the vessel's visit to port. You will work closely with vessel Masters, customers, Marine Operations, Terminal Operations, Statutory Harbour Authorities, marine service providers and other stakeholders. The Ship Agent will ensure vessel port calls are delivered in accordance with customer requirements, port procedures, and regulatory obligations. Some of your duties will include but not limited to Coordinating vessel services and operational requirements Ensuring accurate and timely port-call documentation and communication Maintaining compliance with port, safety, security and environmental requirements Supporting accurate PDA/FDA information, cost capture, invoicing and revenue recovery through internal systems Identifying and escalating operational, customer, financial or compliance issues appropriately Coordinate vessel port calls from pre-arrival planning and documentation through to departure and completion Identify potential delays or operational issues and take appropriate action, escalating significant matters to the Senior Ships Agent or Agency Manager. Maintain accurate records of customer instructions and vessel requirements Liaise with Customs, Border Force, Port Health and other relevant authorities where applicable What you'll need to succeed Previous experience in Ships Agency, port operations, marine operations or a closely related environment. Strong communication skills Exceptional eye for detail Strong problem-solving skills Passionate about going that extra mile. Good IT skills, in particular Microsoft Highly organised and the ability to prioritise What you'll get in return 27 days annual leave + bank holidays Pension contributions up to 10% Free parking Progression opportunities Continuous development What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)