At a Glance
- Tasks: Lead a team in assessing and prioritising complex cases while ensuring high-quality service delivery.
- Company: Join a respected regulatory organisation with a strong focus on leadership and team development.
- Benefits: Competitive salary, hybrid working, modern office, and excellent transport links.
- Other info: Immediate start available with opportunities for professional growth.
- Why this job: Make a real impact by leading a vital operational function in a dynamic environment.
- Qualifications: Experience in regulatory environments and strong leadership skills are essential.
The predicted salary is between 55242 - 57644 £ per year.
Your New Opportunity
Hays are delighted to be supporting a well-established and highly respected regulatory organisation in the search for an experienced Triage Manager on a 12-month fixed-term contract in Sheffield. Based in Sheffield city centre, this role offers a hybrid working pattern with excellent public transport links and nearby parking facilities available. This is a leadership opportunity within a specialist case management and regulatory environment, where you will oversee a team responsible for assessing and prioritising complex referrals, ensuring risk-based decision-making and high-quality service delivery.
KEY VACANCY INFORMATION
- 12-Month Fixed-Term Contract
- Salary: £55,242 rising to £57,644
- Location: Sheffield City Centre
- Working Pattern: Full-time, 37 hours per week, Monday to Friday
- Hybrid Working: 3 days office-based, 2 days remote
The Role
As Triage Manager, you will lead a team of experienced professionals responsible for the initial assessment of sensitive and complex cases. You will ensure decisions are made consistently, efficiently and in line with relevant regulatory frameworks, internal policies and quality standards. Key responsibilities will include:
- Managing the operational delivery of a specialist triage function.
- Staff management of Triage Case Staff.
- Leading, coaching and developing a team of Team Leaders and case professionals.
- Providing oversight of high-risk, sensitive and complex cases.
- Ensuring decisions are evidence-based, proportionate and defensible.
- Monitoring workloads, service standards and performance measures.
- Driving continuous improvement across processes, procedures and service delivery.
- Producing management information, reports and performance data.
- Working closely with legal, operational and senior leadership stakeholders.
- Supporting quality assurance activities and maintaining high professional standards.
- Deputising for senior management where required.
- Identifying operational risks and implementing appropriate mitigation strategies.
About You
To be successful in this role, you will demonstrate:
- Previous experience working within a regulatory, investigative, legal, compliance or similarly governed environment.
- Experience leading and developing high-performing teams.
- Strong decision-making skills and the ability to assess complex information quickly and effectively.
- Experience handling sensitive, confidential or high-profile casework.
- Excellent analytical and problem-solving capabilities.
- A track record of implementing improvements to systems, processes or service delivery.
- Experience monitoring KPIs, performance metrics and quality standards.
- Outstanding communication skills with the ability to engage effectively with a wide range of stakeholders.
- Strong organisational skills and the ability to manage competing priorities.
- Good working knowledge of Microsoft Office applications and case management systems.
What You'll Receive
- Salary of £55,242 rising to £57,644.
- Hybrid working arrangement.
- Modern Sheffield city centre offices.
- Excellent transport links.
- Nearby parking options.
- Opportunity to lead a highly visible and important operational function.
- Exposure to senior stakeholders and strategic projects.
- Immediate start available.
If you're an experienced operational leader with a background in regulatory, compliance, investigations, governance, legal services or case management and are looking for your next challenge, we'd love to hear from you.
Triage Manager in Sheffield employer: Hays Business Support
Join a well-established regulatory organisation in Sheffield, where you will thrive in a supportive and dynamic work culture that prioritises employee development and continuous improvement. With a hybrid working model, excellent transport links, and the opportunity to lead a dedicated team in a meaningful role, this position offers not just a job, but a chance to make a significant impact in the community while enjoying a competitive salary and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Triage Manager in Sheffield
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Hays Business Support looking for candidates who are engaged and informed.
We think you need these skills to ace Triage Manager in Sheffield
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Hays Business Support. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Hays Business Support
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Hays Business Support’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
