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- Tasks: Provide first-line IT support and manage service desk tickets in a dynamic environment.
- Company: Confidential public-sector organisation in Sheffield with a supportive team culture.
- Benefits: Competitive hourly rate, hybrid working, and immediate start opportunity.
- Why this job: Join a growing team and make a real impact during a high-demand period.
- Qualifications: Experience in Service Desk support and strong knowledge of Microsoft 365 required.
- Other info: Potential for temporary to permanent position for the right candidate.
Hays are working exclusively with a confidential public‑sector organisation in Sheffield to recruit an experienced IT Service Desk Administrator for an immediate start. This temporary position offers hybrid working but requires regular presence on-site in Sheffield City Centre, so applicants must be based locally within South Yorkshire.
You will join a small, supportive team during a high‑demand period and play a key role in providing first‑line IT support, managing service desk tickets, and assisting with an ongoing laptop refresh programme. This role is ideal for someone with strong first-line IT experience who is available to start immediately in February. This position is for 2-3 months but could become temporary to permanent for the right candidate as the department is expanding.
Your New Role
- Act as the first point of contact for all IT service desk queries, logging and triaging tickets in line with SLAs
- Provide first-line support for day-to-day issues including password resets, Microsoft 365 applications, and basic hardware/software troubleshooting
- Assist with the preparation, build, and deployment of laptops as part of a major refresh programme (Intune/Autopilot experience desirable but not essential)
- Escalate incidents appropriately to the IT Operations Manager
- Support joiners, movers, and leavers with account setup, equipment management, and permissions changes
- Maintain accurate ticket updates and asset information
What You'll Need to Succeed
- Proven experience in a Service Desk / 1st Line Support environment
- Strong practical knowledge of Microsoft 365, Windows 10/11
- Experience with laptop builds or deployment activity - exposure to Intune/Autopilot is beneficial
- Excellent communication, triage, and problem-solving skills
- Experience within public sector, regulated, or security-conscious environments is highly advantageous
What You'll Get in Return
- Competitive hourly rate - £30,800
- Hybrid working pattern with a Sheffield City Centre base
- Immediate start opportunity within a respected organisation
- Support from a dedicated Hays consultant throughout the assignment
If you're interested in this role and can start immediately, please apply today with an up-to-date CV. Early applications are encouraged due to the urgent nature of this requirement.
IT Service Desk Support -Temporary 2-3 months in Sheffield employer: Hays Business Support
Contact Detail:
Hays Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Support -Temporary 2-3 months in Sheffield
✨Tip Number 1
Get your tech skills ready! Brush up on your Microsoft 365 and Windows troubleshooting. The more confident you are with these tools, the better you'll perform in interviews and on the job.
✨Tip Number 2
Network like a pro! Reach out to people in the industry or join local tech groups. You never know who might have a lead on a temporary role or can give you insider tips about the company.
✨Tip Number 3
Practice your problem-solving skills! Think of common IT issues and how you'd resolve them. Being able to demonstrate your thought process during an interview can really set you apart.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re here to support you every step of the way!
We think you need these skills to ace IT Service Desk Support -Temporary 2-3 months in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT Service Desk roles. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Show Off Your Skills: Don’t just list your skills; give examples of how you've used them in past roles. If you've tackled password resets or worked with Microsoft 365, let us know how you made a difference!
Keep It Clear and Concise: We love a well-structured application! Keep your language clear and to the point. Avoid jargon unless it’s relevant to the role, and make sure your contact details are easy to find.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s quick, easy, and ensures your application lands right where it needs to be!
How to prepare for a job interview at Hays Business Support
✨Know Your Tech
Brush up on your knowledge of Microsoft 365 and Windows 10/11. Be ready to discuss your experience with these systems, as they are crucial for the role. If you've worked with Intune or Autopilot, make sure to highlight that too!
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific incidents where you triaged tickets or resolved user problems effectively. This will demonstrate your hands-on experience and ability to think on your feet.
✨Communicate Clearly
Since you'll be the first point of contact for IT queries, practice explaining technical concepts in simple terms. Good communication is key, so consider doing a mock interview with a friend to refine your responses.
✨Understand the Public Sector Environment
Familiarise yourself with the unique challenges of working in a public sector organisation. Be prepared to discuss how your experience aligns with their needs, especially regarding security and compliance.
