At a Glance
- Tasks: Deliver accurate pension administration services and manage complex cases with a proactive approach.
- Company: Join a supportive team in a leading pension administration company.
- Benefits: Competitive salary, 25 days holiday, generous pension scheme, and collaborative environment.
- Other info: Ideal for those who enjoy operational delivery and technical problem-solving.
- Why this job: Make a real impact in pension administration while developing your technical skills.
- Qualifications: Experience in Defined Benefit pensions and strong attention to detail required.
The predicted salary is between 47500 - 47500 € per year.
As a Senior Pension Administrator, you will play a key role in delivering accurate, timely, and compliant pension administration services to our members. You will handle a varied workload that combines day-to-day operations with more complex technical work, pensioner payroll, project support and end-to-end scheme events such as pension increases. Additionally, the Company also has an active Defined Contribution Scheme. Whilst we do not administer this directly, the pensions team are responsible for various communications, new starter presentations, auto-enrolment, governance, contribution changes and general employee/member enquiries.
Key Responsibilities
- Quality checking of casework completed by the team to ensure it meets high standards and is delivered in line with agreed Service Level Agreements (SLAs)
- Processing the monthly pensioner payroll, including associated reconciliations and payments
- Resolving and processing complex and 'freak' cases requiring detailed investigation and technical expertise
- Updating the administration system with calculation changes, factor updates, and member data amendments
- Managing the annual pension increase exercise end-to-end
- Assisting with other annual and triennial projects, including:
- Scheme newsletter production
- Annual audit support
- Bulk Deferred Benefit updates for Pensions Dashboards
- Scheme valuation preparation and related activities
You will work closely with the wider team, trustees, and other stakeholders/suppliers to ensure a high-quality service is maintained at all times.
What We're Looking For:
- Significant experience in Defined Benefit pension administration and an understanding of Defined Contribution Schemes.
- Strong technical knowledge of DB schemes, including benefit calculations and annual exercises. Pensioner payroll experience is ideal, although full training can be provided for the successful candidate.
- Proven ability to handle complex cases and provide quality assurance / peer review on colleagues' work.
- Excellent attention to detail and a proactive approach to meeting SLAs and deadlines.
- Good communication skills, with the ability to explain technical matters clearly.
- Proficiency in pension administration systems (training on our specific platform will be provided).
- A positive, collaborative team player with a solutions-focused mindset.
- Previous experience with scheme events and project support would be highly advantageous.
What We Offer
- Competitive salary - £45-£50k
- Holiday entitlement - 25 days plus bank holidays
- Generous Pension Scheme
- A supportive and collaborative small team environment
- This role would suit someone who enjoys a mix of operational delivery, technical problem-solving, and contributing to broader scheme projects.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Senior Pension Administrator employer: Hays Business Support
As a Senior Pension Administrator with us, you will thrive in a supportive and collaborative small team environment that values your expertise and encourages professional growth. We offer a competitive salary, generous holiday entitlement, and a robust pension scheme, all while providing opportunities to engage in both operational delivery and complex project work. Join us to make a meaningful impact in pension administration and enjoy a fulfilling career in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Pension Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for a Senior Pension Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge of Defined Benefit and Defined Contribution schemes. Be ready to discuss your experience with complex cases and how you've ensured quality assurance in your previous roles. Confidence is key!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenging situations in pension administration. This will demonstrate your proactive approach and ability to handle the varied workload expected in this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to our collaborative environment.
We think you need these skills to ace Senior Pension Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Pension Administrator role. Highlight your experience in Defined Benefit pension administration and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Showcase Your Attention to Detail:Since this role requires excellent attention to detail, include examples in your application that demonstrate your ability to maintain high standards. We love candidates who can spot the little things that matter!
Communicate Clearly:Good communication skills are key! When writing your application, make sure you explain your technical knowledge in a way that's easy to understand. We appreciate clarity and want to see how you can convey complex information simply.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Hays Business Support
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of Defined Benefit and Defined Contribution schemes. Be ready to discuss specific examples of your experience with pension administration, especially around complex cases and payroll processing.
✨Showcase Your Attention to Detail
During the interview, highlight instances where your attention to detail made a difference in your previous roles. Prepare to discuss how you ensure quality assurance in your work and how you meet SLAs consistently.
✨Communicate Clearly and Confidently
Practice explaining technical pension concepts in simple terms. The interviewers will want to see that you can communicate effectively with both team members and stakeholders, so be prepared to demonstrate this skill.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like resolving a complex case or managing an annual pension increase exercise. Think through your past experiences and be ready to share your thought process and solutions.
