At a Glance
- Tasks: Coordinate engineers and manage customer enquiries in a fast-paced environment.
- Company: Join a dynamic service team focused on outstanding customer support.
- Benefits: Gain valuable experience, develop organisational skills, and enjoy a supportive work culture.
- Other info: Opportunity for growth in a busy and engaging work environment.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: Strong organisational skills and a positive attitude towards teamwork.
The predicted salary is between 25000 - 30000 £ per year.
Your new role involves joining a busy service team as a proactive and scheduled administrator. This is an excellent opportunity for an organised individual who thrives in a fast-paced environment and enjoys delivering outstanding customer service.
Working closely with the Service Desk Manager and wider business teams, you will play a key role in ensuring the smooth coordination of engineers, effective management of customer enquiries, and delivery of high-quality aftercare support. You will be one of the first points of contact for customers, helping to ensure service levels and contractual obligations are consistently achieved.
The successful candidate will be highly organised, able to prioritise workload effectively, and demonstrate a positive, can-do attitude when supporting customers and colleagues alike.
- Act as a primary point of contact for customers, providing professional and responsive support.
- Schedule and coordinate engineers efficiently to meet customer requirements and service level agreements (SLAs).
- Log and manage reactive service calls accurately.
- Monitor engineer attendance and progress to ensure SLA compliance.
- Escalate customer complaints and service issues where necessary.
- Produce daily escalation reports highlighting outstanding issues and actions required.
- Coordinate engineer workloads throughout the day and ensure all jobs are effectively managed.
- Ensure customer return calls are completed promptly.
Scheduling Administrator employer: Hays Business Support
Join a dynamic and supportive team where your organisational skills will shine as a Scheduling Administrator. Our company fosters a collaborative work culture that prioritises employee growth, offering training and development opportunities to help you excel in your role. Located in a vibrant area, we provide a stimulating environment that values outstanding customer service and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
