At a Glance
- Tasks: Provide front-of-house service and support customer service functions in a busy team.
- Company: Well-established organisation in Wath-upon-Dearne with a friendly atmosphere.
- Benefits: Competitive salary, full-time hours, immediate start, and on-site parking.
- Other info: Fast-paced role with opportunities for personal growth.
- Why this job: Gain valuable experience while working in a supportive environment.
- Qualifications: Experience in reception or customer service, strong communication skills, and good IT knowledge.
Your New Company Hays Business Support are delighted to be recruiting for a Reception & Customer Service Administrator on behalf of a well-established organisation based in Wath-upon-Dearne. This is an excellent opportunity for an experienced administrator who enjoys a varied role combining front-of-house reception, facilities administration and customer service support. Due to the urgent nature of this requirement, applicants must be available to start work immediately and not be subject to a notice period.
Key Vacancy Information
- Location: Wath-upon-Dearne, Rotherham
- Equivalent Salary: £26,000 - £27,500
- Hours: 37.5 Hours Per Week | Monday to Friday, 8:30am - 4:30pm
- Duration: 3-Month Temporary Assignment
- Immediate Start Required
Your New Role
Working as part of a busy and friendly team, you will be responsible for providing a professional front-of-house service whilst supporting a range of administrative and customer service functions. Key responsibilities will include:
- Meeting and greeting visitors, customers and contractors
- Managing the reception area and maintaining a professional front-of-house environment
- Handling incoming telephone calls and directing enquiries appropriately
- Managing visitor sign-in procedures and meeting room bookings
- Providing facilities administration support
- Processing incoming and outgoing post and deliveries
- Responding to customer enquiries via telephone and email
- Supporting the customer service team during busy periods
- Assisting with maintenance-related calls and service requests
- Updating internal systems and maintaining accurate records
- Providing general administrative support to the wider business
What You'll Need to Succeed
- Previous experience within reception, administration or customer service
- Confident and professional communication skills
- Excellent customer service approach
- Strong organisational and multitasking abilities
- Good IT skills including Microsoft Office
- Ability to work effectively in a fast-paced environment
- A proactive and flexible attitude
Applicants must be available to start work immediately and cannot be subject to a notice period due to the temporary nature of the assignment.
What You'll Get in Return
- Immediate start opportunity
- Competitive hourly rate equivalent to £26,000 - £27,500
- Full-time hours, Monday to Friday
- Valuable experience within a reputable organisation
- Friendly and supportive working environment
- On-site parking
If you're interested in this opportunity, click 'Apply Now' to submit your CV, or contact Hays Business Support for further information.
Reception and Customer Service Administrator in Rotherham employer: Hays Business Support
As a leading statutory regulator in the healthcare sector, we pride ourselves on fostering a supportive and inclusive work environment that values professionalism and integrity. Our commitment to employee growth is evident through ongoing training opportunities and the chance to engage in high-profile public hearings, making this role both meaningful and rewarding. Located across the UK, we offer a dynamic workplace where your contributions directly impact public safety and confidence in healthcare professions.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Customer Service Administrator in Rotherham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hays Business Support. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hays Business Support before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reception and Customer Service Administrator in Rotherham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hays Business Support:Your cover letter is your chance to shine! Tell us why you want to work at Hays Business Support specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hays Business Support!
How to prepare for a job interview at Hays Business Support
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
