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- Tasks: Schedule appointments and manage resources for a social housing organisation.
- Company: Join an award-winning social housing organisation known for its community spirit and strong values.
- Benefits: Enjoy a £31,000 salary, 29 days annual leave, and healthcare vouchers.
- Why this job: Make a real social impact while working in a supportive and dynamic environment.
- Qualifications: Experience in repairs or social housing is essential; strong communication skills required.
- Other info: This is a fully office-based role located near Richmond/Kingston.
The predicted salary is between 25000 - 35000 £ per year.
A fantastic opportunity is available to work for an award-winning and reputable social housing organisation in the Richmond area on a permanent basis as a Resource Scheduler. The organisation is known for their social impact and strong core values which mirror their community spirit. The position has arisen due to internal movement, and the organisation is looking for a superstar customer service professional with a background in repairs, maintenance or social housing. Please note this is a fully office-based role, so the candidate will need to live within a location close to the Richmond/Kingston area.
Your role will involve the scheduling and booking of appointments for daily work volumes and ensuring the use of resources, arranging tasks for operatives and subcontractors for emergency, urgent and routine work. You will manage calendars and ensure downtime is processed, addressing escalations and missed appointments whilst maintaining a high level of customer service. You will fill in worksheets and analyse data on performance.
In order to be successful, you must have experience in repairs/maintenance or a social housing environment where scheduled repairs, dealing with contractors and engineers are prevalent. You will have excellent written and verbal communication skills and be within easy reach of the Richmond area as this is a fully on-site position.
In return, you will be offered a £31,000 annual salary with a permanent contract, extremely generous annual leave with 29 days plus bank holidays, 36 hours a week with standard operating hours either 8am - 4.15pm or 9am - 5.15pm Monday to Friday (early finish on a Friday). You will also have access to healthcare and well-being vouchers of £30 per month to use as you please.
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Resource Scheduler employer: Hays Business Support
Contact Detail:
Hays Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Scheduler
✨Tip Number 1
Familiarise yourself with the social housing sector, especially in the Richmond area. Understanding local issues and community needs can help you stand out as a candidate who truly cares about the organisation's mission.
✨Tip Number 2
Highlight your customer service skills during any conversations or interviews. Since this role requires excellent communication, be prepared to share specific examples of how you've successfully handled customer interactions in the past.
✨Tip Number 3
Network with professionals in the repairs and maintenance field. Attend local events or join online forums related to social housing to connect with others who may provide insights or referrals for the position.
✨Tip Number 4
Be ready to discuss your experience with scheduling and resource management. Prepare to explain how you've effectively managed calendars and prioritised tasks in previous roles, as this will be crucial for the Resource Scheduler position.
We think you need these skills to ace Resource Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in repairs, maintenance, or social housing. Emphasise any relevant roles where you managed scheduling or worked with contractors and engineers.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and explains why you're passionate about working in social housing. Mention how your values align with the organisation's community spirit.
Highlight Communication Skills: Since excellent written and verbal communication skills are essential for this role, provide examples in your application of how you've successfully communicated with clients or team members in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Resource Scheduler.
How to prepare for a job interview at Hays Business Support
✨Showcase Your Customer Service Skills
As a Resource Scheduler, you'll need to demonstrate your customer service expertise. Prepare examples of how you've successfully handled customer inquiries or resolved issues in previous roles, especially in repairs or social housing.
✨Familiarise Yourself with Scheduling Tools
Since the role involves managing calendars and scheduling appointments, it's beneficial to be familiar with any scheduling software or tools commonly used in the industry. Mention any relevant experience you have with these tools during the interview.
✨Understand the Organisation's Values
Research the social housing organisation's core values and mission. Be ready to discuss how your personal values align with theirs and how you can contribute to their community spirit.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role, such as managing missed appointments or escalations, and prepare your responses accordingly.
