At a Glance
- Tasks: Welcome visitors, manage bookings, and provide top-notch customer service.
- Company: Join a dynamic team in a professional front-of-house environment.
- Benefits: Gain valuable experience, develop skills, and enjoy a friendly workplace.
- Other info: Flexible hours and opportunities for career growth await you!
- Why this job: Be the face of the company and enhance visitor experiences every day.
- Qualifications: Previous front-of-house experience and excellent communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
Front of House Assistant
Based on-site every day
Reports to: Front of House Manager
Purpose
Deliver a professional, friendly front-of-house service. Enhance visitor and client experience across reception, switchboard, and room bookings.
Key Responsibilities
- Reception
- Welcome all visitors in a professional and friendly manner.
- Check in visitors and notify hosts promptly.
- Direct visitors to relevant departments as needed.
- Manage reception inbox and handle general enquiries.
- Book taxis and transport for staff.
- Maintain a clean, organised reception area.
- Ensure accurate visitor registration in the system.
- Room Bookings & Events
- Coordinate meeting room bookings (setup, catering, IT, logistics).
- Liaise with internal teams to ensure smooth events and meetings.
- Confirm and prepare daily meeting schedules.
- Communicate hospitality and catering requirements.
- Ensure rooms are cleared and reset appropriately.
- Maintain accurate visitor records for meetings.
- Switchboard
- Handle incoming calls professionally and efficiently.
- Transfer calls accurately to appropriate departments.
- Respond to enquiries within service standards.
- Follow procedures for cold callers and suspicious calls.
- Report telecom faults promptly.
- Administration
- Provide general administrative support as required.
- Assist with ad hoc tasks (e.g. training bookings, record keeping, facilities support).
- Support projects led by different managers.
- Take ownership of assigned operational responsibilities.
General Responsibilities
- Maintain a professional appearance at all times.
- Deliver exceptional customer service and build strong relationships.
- Demonstrate attention to detail and accountability.
- Work proactively and collaborate effectively with teams.
- Support a positive, team-oriented environment.
- Handle additional duties as required.
Skills & Experience
Essential:
- Previous front-of-house or similar experience.
- Excellent communication and interpersonal skills.
- Strong customer service focus.
- Ability to prioritise and manage workload.
- Confident problem-solving and decision-making skills.
- Professional appearance and demeanour.
- Strong relationship-building skills.
- Proficiency in Microsoft Office (Outlook, Word, Excel, Teams).
- Flexible approach to working hours and shifts.
Education
Good standard of general education.
Core Competencies
- Communication
- Teamwork
- Flexibility
- Customer focus
- Service delivery
- Ownership
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Receptionist in Reading employer: Hays Business Support
As a Front of House Assistant, you will thrive in a dynamic and supportive environment that prioritises exceptional customer service and teamwork. Our company fosters a culture of professionalism and growth, offering opportunities for skill development and career advancement while ensuring a welcoming atmosphere for both employees and visitors alike. Located in a vibrant area, we provide a unique chance to engage with diverse clients and contribute to memorable experiences every day.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Reading
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, culture, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
When you get to the interview, be ready to showcase your personality! Remember, they want someone who can deliver exceptional customer service. So, let your friendly side shine through and engage with everyone you meet.
✨Tip Number 3
Don’t forget to ask questions during your interview. It shows you're keen and helps you figure out if the role is right for you. Ask about team dynamics or how they handle busy periods at reception.
✨Tip Number 4
Finally, follow up after your interview with a thank-you email. It’s a simple way to express your appreciation and keep your name fresh in their minds. Plus, it shows you’re proactive and professional!
We think you need these skills to ace Receptionist in Reading
Some tips for your application 🫡
Show Off Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a friendly touch that reflects your communication skills and customer service focus.
Tailor Your CV:Make sure to tailor your CV to highlight your front-of-house experience and relevant skills. We love seeing how your past roles align with what we’re looking for, so don’t hold back on showcasing your strengths!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured information that’s easy to read, so use bullet points where possible and avoid long-winded sentences. Remember, first impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Hays Business Support
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front of House Assistant. Familiarise yourself with tasks like managing reception, coordinating room bookings, and handling enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
As a receptionist, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for clients or visitors. Highlight your ability to build relationships and maintain a professional demeanour, as this will resonate well with the interviewers.
✨Practice Common Interview Questions
Anticipate questions related to your communication skills, problem-solving abilities, and how you handle stressful situations. Practising your responses can help you feel more confident and articulate during the interview. Don't forget to prepare questions to ask them too!
✨Dress the Part
First impressions matter, especially in a front-of-house role. Dress professionally and ensure your appearance is neat and tidy. This not only shows respect for the interviewers but also reflects the professional image you’ll need to uphold in the role.
