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- Tasks: Manage the office, support tenants, and coordinate bookings in a vibrant multi-let environment.
- Company: Join a dynamic workspace supporting charities and voluntary organisations.
- Benefits: Part-time hours, friendly atmosphere, and opportunities for personal growth.
- Other info: Enjoy a positive work culture with a focus on teamwork and professionalism.
- Why this job: Be the face of the office and make a difference in a community-focused setting.
- Qualifications: Strong communication skills and experience in customer-facing roles are a plus.
This is a part-time role, ideally 10am-2pm Monday-Thursday, based onsite.
The Reception and Office Manager will oversee the day-to-day operation of the building. The role is customer-facing and involves supporting tenants, visitors and clients, managing room bookings and conference facilities, and ensuring the building and shared spaces are maintained to a high standard. This is a multi-let office building for charities and voluntary organisations. The building provides office suites, meeting rooms and counselling rooms available for hire by both internal and external users. The post holder will act as a key point of contact between tenants and charity teams. Working independently, they will help ensure the smooth operation of the building, facilities and booking services.
Key Responsibilities- Act as the first point of contact for all visitors, tenants, clients and contractors.
- Manage the day-to-day running of office.
- Coordinate bookings for meeting rooms, counselling rooms and conference facilities.
- Prepare rooms for meetings and events as required.
- Order office and kitchen supplies, including stationery and photocopier consumables.
- Monitor shared areas including kitchens, meeting rooms and WCs, ensuring cleaning standards are maintained.
- Support prospective tenants and visitors, including conducting tours where appropriate.
- Set up and provide basic support for AV equipment and meeting technology.
- Maintain records relating to shared facilities such as printing and photocopying.
- Distribute incoming post to pigeonholes and to tenants when appropriate.
- Manage parking arrangements for the building and resolve or escalate issues as necessary.
- Report building maintenance issues, including lighting, plumbing, lift or access concerns.
- Support fire safety procedures, including maintaining relevant logbooks and assisting with scheduled evacuation drills.
- Create and manage tenant access fobs and door access permissions.
- Assist with tenant enquiries and support the onboarding of new tenants.
- Support the organisation of events held at the offices.
- Provide administrative support to the organisation.
- Undertake other duties appropriate to the role.
- Excellent organisational skills with strong attention to detail.
- Strong verbal and written communication skills, including face-to-face, telephone and email communication.
- Proficient in Microsoft 365, including Outlook, Word and Excel.
- Ability to work independently and use initiative.
- Ability to manage multiple tasks and adapt to changing priorities.
- Confident working with contractors and external suppliers.
- Professional and customer-focused approach.
- Knowledge of office health and safety procedures.
- Basic understanding of IT and office infrastructure.
- Previous experience in a customer-facing or facilities-based role would be advantageous.
- Trustworthy and able to maintain confidentiality.
- Able to work effectively both independently and as part of a team.
- Friendly, approachable and professional manner.
- Positive attitude with a good sense of humour.
- Well presented with pride in maintaining a professional workplace environment.
Reception and Office Manager in Reading employer: Hays Business Support
Contact Detail:
Hays Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Office Manager in Reading
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their website and social media to see how they interact with tenants and clients. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about being the first point of contact, think of scenarios where you might need to handle tricky situations or queries. Role-play with a friend or family member to build your confidence and ensure you come across as friendly and professional.
✨Tip Number 3
Show off your organisational skills! During the interview, be ready to share examples of how you've managed multiple tasks or projects in the past. Highlight any experience you have with coordinating bookings or managing office supplies, as these are key parts of the job.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared about the role or the team. This shows that you're engaged and eager to learn more about how you can contribute to the smooth operation of the building.
We think you need these skills to ace Reception and Office Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Reception and Office Manager role. Highlight your organisational skills, customer service experience, and any relevant IT proficiency to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for our team. Don’t forget to mention your enthusiasm for supporting tenants and managing office operations.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We love straightforward communication, so avoid jargon and make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Hays Business Support
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception and Office Manager. Familiarise yourself with the day-to-day operations mentioned in the job description, like managing room bookings and supporting tenants. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role is customer-facing, it's crucial to demonstrate your strong verbal and written communication skills during the interview. Practice how you would handle common scenarios, like greeting visitors or addressing tenant enquiries. Being friendly and approachable can really set you apart!
✨Highlight Your Organisational Skills
The job requires excellent organisational skills and attention to detail. Be prepared to discuss specific examples from your past experiences where you've successfully managed multiple tasks or maintained high standards in a busy environment. This will showcase your ability to thrive in a dynamic office setting.
✨Prepare for Practical Scenarios
Think about potential practical scenarios you might face in the role, such as coordinating an event or resolving a maintenance issue. Prepare to discuss how you would approach these situations, demonstrating your problem-solving skills and ability to work independently while still being a team player.