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- Tasks: Support the Residential Sales team and manage client relationships in a dynamic office environment.
- Company: Join a leading real estate agency with a focus on teamwork and customer service.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work culture.
- Other info: Perfect for those looking to kickstart their career in real estate.
- Why this job: Be the go-to person for clients and help shape their property journey.
- Qualifications: GCSEs in English and Maths; previous admin experience is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Working Hours: Monday to Friday, 9:00am - 5:30pm (office-based)
Role Overview
- Provide administrative support to the Residential Sales team in the Newbury office
- Act as a key point of contact for clients and potential buyers
- Work in a fast-paced environment, delivering a high level of customer service
- Support day-to-day operations, including booking viewings and maintaining client records
- Contribute as a reliable and flexible team player with a positive, proactive approach
Key Responsibilities
- Manage KYC and Anti-Money Laundering processes in line with Group requirements
- Liaise with internal onboarding and compliance teams when required
- Prepare property brochures and marketing materials
- Manage the team's invoicing process and assist with debt collection
- Register new buyers and maintain accurate records
- Keep window cards, brochure displays, and internal systems up to date
- Liaise with potential buyers, arrange viewings, and manage diaries
- Maintain client files and update the Residential client database
- Build and maintain trusted client relationships to support onboarding processes
- Support continuous improvement of business processes and team efficiency
- Carry out ad hoc administrative duties as required
Person Specification
Qualifications
- GCSEs (or equivalent), including English and Mathematics
Experience & Skills
- Previous experience in a fast-paced administrative or support role
- Experience supporting a team of professional fee earners
- Strong organisational skills with the ability to prioritise tasks and meet deadlines
- Excellent communication skills, both verbal and written
- Professional telephone manner and customer service experience
- Proficient in IT systems, including Word, Excel, and Outlook
- Experience using KYC systems or similar platforms (desirable)
- Knowledge of AML regulations, client due diligence, and sanction checks
Key Attributes
- Self-motivated, reliable, and flexible
- Strong attention to detail and high level of accuracy
- Ability to maintain confidentiality and handle sensitive information with discretion
- Proactive approach to improving processes and efficiency
- Positive attitude towards routine administrative tasks
- Strong team player with the ability to build effective working relationships
- Punctual and adaptable in relation to working hours and responsibilities
- Interest in the real estate / estate agency sector
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Office Administrator in Reading employer: Hays Business Support
Contact Detail:
Hays Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Administrator in Reading
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress the part! Make sure you’re dressed appropriately for the office environment. A smart appearance can make a great first impression and shows that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role!
We think you need these skills to ace Office Administrator in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous administrative roles and any relevant customer service experience to show us you're the right fit for our fast-paced environment.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in the Office Administrator role and how your skills align with what we’re looking for. Keep it friendly and professional, just like us!
Show Off Your Organisational Skills: In your application, give examples of how you've managed multiple tasks or projects in the past. We love a candidate who can juggle responsibilities while keeping everything on track, so don’t be shy about sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Hays Business Support
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Office Administrator role. Familiarise yourself with the key responsibilities and required skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and met deadlines, as this will demonstrate your capability to thrive in a fast-paced environment.
✨Practice Your Communication Skills
Excellent communication is crucial for an Office Administrator. Practise articulating your thoughts clearly and confidently. You might even want to rehearse common interview questions with a friend or family member to ensure you convey your ideas effectively during the actual interview.
✨Demonstrate Your Proactive Approach
Employers love candidates who take initiative. Think of instances where you improved processes or contributed positively to your team. During the interview, share these stories to highlight your proactive mindset and how it can benefit their operations.