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For Companies At a Glance
- Tasks: Join the Operations team to manage daily tasks and support banking operations.
- Company: A leading Asian banking institution with a strong commitment to customer service and regional growth.
- Benefits: Enjoy 25 days holiday, medical insurance, gym discounts, and a non-contributory pension scheme.
- Why this job: Be part of a dynamic team in a reputable bank, contributing to meaningful projects and operational excellence.
- Qualifications: A-level education or relevant experience; proficiency in Microsoft Office and strong communication skills required.
- Other info: Opportunities for personal development and special leave options available.
The predicted salary is between 28800 - 42000 £ per year.
This is a well-established banking institution headquartered in Asia, offering a broad range of financial services including retail and corporate banking, wealth management, and investment solutions. Founded in the early 20th century, it has played a key role in supporting banking and commercial development in the wider Asia-Pacific region. The bank serves both individual and business clients, providing tailored financial products and maintaining a strong commitment to customer service and regional economic growth. Recently, it became part of a larger banking group, continuing its operations within an expanded network. This role is situated in their head office in London.
Your new position will be assisting with the Operations team made up of the Assistant Ops Manager, Head of central operations and settlement department. It will consist of the following:
- Assist with a variety of daily responsibilities within the Operations Section of the Central Operations and Settlement Department, including:
- Supporting premises management and overseeing suppliers and outsourced services
- Managing procurement of office supplies and equipment
- Assisting with health and fire safety compliance
- Drafting and reviewing policies and procedures
- Participating in projects and providing relief cover as needed
- Handling banking operations administration and liaising with clearing banks
- Contributing to operational risk management efforts
- Providing backup support for the QA and Settlements teams as required
Essential Skills:
- Educated to at least A-level standard or relevant work experience
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Strong numerical reasoning skills
- Effective communicator, able to write reports, draft procedures, and interpret regulatory requirements
- Strong customer service orientation and commercial awareness
- Skilled relationship builder
- Understanding of risk and regulatory compliance in banking
- Adaptable, quick learner, self-motivated, and well-organized
- Good problem-solving abilities
Desirable Skills:
- Experience in facilities or premises administration
- Involvement in project work
- Knowledge of Health and Safety and Fire Safety legislation
- Previous experience in banking
Additional Skills:
- Work Quality and Productivity
- Initiative and Proactive Problem Solving
- Performance Under Pressure
- Risk Management and Compliance
- Professionalism and Ethical Conduct
- Communication and Interpersonal Skills
- Customer Service Excellence
What you'll get in return:
- 12.5% non-contributory pension
- "Smart pensions" scheme for additional tax-efficient pension contributions
- Life insurance coverage after 6 months, up to 5 times your salary
- 25 days holiday, increasing to 30 days with length of service
- Medical insurance covering you, your spouse/partner, and dependent children, including international travel insurance for personal use
- Dental insurance
- Disability insurance in case of permanent disability
- Non-contractual discretionary bonus
- Interest-free season ticket loan available after probation
- Special leave options (e.g., birthday, marriage, study leave)
- Discounted retail vouchers
- Discounted gym membership
- Discounted health assessments
- Optical benefits
- Staff rates on foreign exchange
- Staff savings account
- 4 hours of wellbeing leave per month (equivalent to 6 days per year)
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Operations Associate employer: Hays Business Support
Contact Detail:
Hays Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Associate
✨Tip Number 1
Familiarise yourself with the banking sector, especially focusing on operations and compliance. Understanding the specific challenges and regulations in this field will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the banking industry, particularly those working in operations. Attend relevant events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel, as proficiency in these tools is crucial for the role. Consider taking an online course to enhance your abilities and demonstrate your commitment.
✨Tip Number 4
Prepare to discuss your problem-solving skills and provide examples of how you've handled operational challenges in the past. This will showcase your adaptability and readiness for the role.
We think you need these skills to ace Operations Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Associate role. Emphasise your proficiency in Microsoft Office, customer service orientation, and any previous banking experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the banking sector and your ability to contribute to operational risk management. Mention specific examples of how you've demonstrated strong communication and problem-solving skills in past roles.
Highlight Relevant Skills: In your application, clearly outline your essential skills such as numerical reasoning, adaptability, and relationship-building abilities. Use bullet points for clarity and ensure they match the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which are crucial in the banking industry.
How to prepare for a job interview at Hays Business Support
✨Know Your Operations
Familiarise yourself with the key responsibilities of the Operations Associate role. Understand how procurement, compliance, and risk management play a part in the banking sector, especially within the context of this institution.
✨Demonstrate Communication Skills
Be prepared to showcase your effective communication abilities. You might be asked to draft a sample report or explain how you would handle a specific operational issue, so practice articulating your thoughts clearly.
✨Showcase Problem-Solving Abilities
Prepare examples of past experiences where you've successfully solved problems or improved processes. This will demonstrate your initiative and proactive approach, which are essential for the role.
✨Understand Regulatory Compliance
Brush up on your knowledge of risk and regulatory compliance in banking. Be ready to discuss how you would ensure adherence to these regulations in your daily tasks, as this is crucial for the position.
