At a Glance
- Tasks: Be the friendly face of our Nottingham office, ensuring a welcoming environment for all visitors.
- Company: Join a dynamic team focused on creating an exceptional workplace experience.
- Benefits: Part-time hours with flexible scheduling and opportunities for personal growth.
- Other info: Collaborate with various teams and enjoy a vibrant office culture.
- Why this job: Make a real difference in people's day while developing your customer service skills.
- Qualifications: 1-2 years in customer service or hospitality roles preferred; strong communication skills are a must.
The predicted salary is between 31650 - 40000 £ per year.
Based in our clients' Nottingham Office, you will be a first point of contact for customers. This is a part-time role 32 hours a week, Tues-Thurs, 8am-5pm.
Role Summary
*Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day *Greets employees and announces clients, applicants, and visitors.
Conducts guest registration through badging software.
Arranges escorts as needed.
Issues visitor passes and validates parking *Maintains a neat appearance reception area, conference rooms, café and other common areas.
Requests building and housekeeping services as needed.
Periodically inspects common area equipment to ensure good operating condition.
Arranges equipment service as needed. *Assists the Workplace Experience Team and community with general administrative support including all mail services, event management, desk booking, bike locker management, etc.
Requests building and/or equipment services as needed. *Assists with the community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. *Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures.
Experience Required
A minimum of 1-2 years of related experience (e. g.
Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.
Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees.
Experience in facilities management and/or dealing with suppliers/contractors is beneficial.
Ability to solve problems and deal with a variety of options in complex situations.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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Welcome, Hub Ambassador in Nottingham employer: Hays Business Support
Join a leading professional services organisation that values its employees and fosters a collaborative and inclusive work culture. As a Business Support Manager, you will have the opportunity to lead a dynamic team of Executive Assistants while benefiting from a hybrid working model, strong focus on learning and development, and a comprehensive benefits package. This role not only offers competitive salary but also provides a platform for meaningful career progression within a highly respected firm.
StudySmarter Expert Advice🤫
We think this is how you could land Welcome, Hub Ambassador in Nottingham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Hays Business Support and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Hays Business Support and let us see your personality shine through!
We think you need these skills to ace Welcome, Hub Ambassador in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Hays Business Support.
Get Familiar with Our Brand:Before applying, take some time to learn about Hays Business Support and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Hays Business Support
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Hays Business Support.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Hays Business Support will surely appreciate.
