At a Glance
- Tasks: Manage calls and schedule maintenance work for engineers and clients.
- Company: Join a dynamic team in a fast-paced facilities management environment.
- Benefits: Competitive salary, flexible hours, and opportunities for career advancement.
- Other info: Great chance to develop your skills in a supportive team.
- Why this job: Be the key player in ensuring smooth operations and client satisfaction.
- Qualifications: Strong IT skills and a knack for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
You will be responsible for managing incoming calls, high levels of planned maintenance and reactive maintenance work coming through from external clients. Reporting to the Operations Delivery Supervisor, you will work as part of the Contract Management Team, carrying out the duties below.
- Schedule PPMs for Engineers.
- Schedule work orders with engineers.
- Scheduling all responsive repairs; liaising with tenants, clients, contractors and external parties.
- Scheduling work across all stated contracts.
- Reacting to emergencies raised by the client and overseeing the engineer's attendance.
- Plan efficiencies of location and response time improvements.
- Taking ownership of daily workload.
- Diagnose technical abilities.
- Handling customer complaints or queries via telephone, email or letter.
- Manage completion of PPMs.
- Manage completion of reactive tasks.
- Manage Soft Service Contractors; Window Cleaning, Security, Grounds and Gardens, Pest Control.
- Control and issue engineer's uniform.
- Client liaison.
- Occasional support to ACM, CM.
- Production of monthly performance report.
- Management of contract performance schedule.
- Chasing subcontractors reports/schedules.
- To achieve the team’s agreed performance targets and ensure that SLAs are met.
You will have:
- IT Knowledge - MS Office, CAFM Systems.
- Facilities Management experience ideally but not essential.
Contracts Administrator in Nottingham employer: Hays Business Support
As a Contracts Administrator with us, you will thrive in a dynamic work environment that prioritises collaboration and professional growth. Our commitment to employee development is matched by our supportive culture, where your contributions are valued and recognised. Located in a vibrant area, we offer competitive benefits and the opportunity to make a meaningful impact on client satisfaction and operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Administrator in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. You never know who might have a lead on a Contracts Administrator role or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by role-playing common questions related to scheduling, client liaison, and managing maintenance tasks. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with CAFM systems and MS Office, as these are crucial for the role. Being able to demonstrate your IT knowledge can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles that suit your skills. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Contracts Administrator in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the job description. We want to see how your skills align with managing maintenance schedules and liaising with clients.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Contracts Administrator role. Share specific examples of your past experiences that relate to the tasks listed in the job description.
Show Off Your IT Skills:Since IT knowledge is key for this role, don’t forget to mention your proficiency in MS Office and any CAFM systems you’ve used. We love seeing candidates who are tech-savvy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hays Business Support
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management and the specific responsibilities of a Contracts Administrator. Familiarise yourself with scheduling techniques, maintenance processes, and how to handle customer queries effectively.
✨Show Off Your IT Skills
Since you'll be using MS Office and possibly CAFM systems, it’s a good idea to demonstrate your proficiency during the interview. Be ready to discuss any relevant software you've used and how it helped you manage tasks efficiently.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing emergencies or dealing with customer complaints. Think of examples from your past experiences where you successfully navigated similar challenges.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics, performance targets, and how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
