At a Glance
- Tasks: Provide exceptional customer service and support to Italian-speaking clients.
- Company: Join a growing company focused on enhancing customer experience.
- Benefits: Competitive salary, flexible work options, and career development opportunities.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Make a real impact by helping customers and driving digital strategies.
- Qualifications: Fluent in Italian with at least 2 years in customer service or sales.
The predicted salary is between 32000 - 32000 £ per year.
Location: Northampton (Must be able to commute to the office)
Working Pattern:
- Monday to Thursday: 7:00 AM - 4:00 PM (In-office, 4 days)
- Friday: 7:00 AM - 2:00 PM (Work from home)
Salary: Up to £32,000 per annum (Depending on Experience)
Start Date: ASAP
About the Role
Due to our client's continued business expansion, we are looking for a dedicated Customer Experience Representative fluent in Italian to provide potential and existing customers with exceptional service. You will play a key role in identifying customer needs, responding to queries, and collaborating with internal departments to optimise customer service, build brand awareness, and drive our new digital strategy.
Key Responsibilities
- Developing new sales opportunities using outbound emails, calls, and lead follow-ups.
- Explaining and demonstrating the functions and features of products and services.
- Managing the complete sales process from initial lead to final customer conversion.
- Providing accurate quotes and pricing to customers.
- Collaborating with marketing and sales teams to enhance customer service and brand awareness.
- Aligning customer experience strategies with marketing initiatives and updating customers on new product features.
- Identifying customer needs and taking proactive steps to maintain positive brand experiences.
- Responding to customer queries in a timely and effective manner via phone, email, social media, and online chat.
Requirements
- Language: Fluent in Italian (written and spoken).
- Location: Able to commute to the Northampton office regularly (4 days in-office, Fridays work-from-home).
- At least 2 years of experience in a customer experience, customer support, or sales role.
- Excellent customer service skills with superb verbal communication and active listening.
- Proven experience working with telephones and handling high volumes of calls and daily emails.
- Ability to work both independently and collaboratively as part of a team.
- Excellent numeracy skills for accurate and speedy calculation of sales prices, discounts, and percentages.
- Experience in gathering and interpreting customer experience information.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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