At a Glance
- Tasks: Manage customer journeys and provide exceptional support for Italian-speaking clients.
- Company: Join a dynamic team expanding into the Mediterranean market.
- Benefits: Collaborative culture, professional growth, and a chance to shape digital strategies.
- Other info: Fast-paced environment with opportunities for career advancement.
- Why this job: Be a pioneer in our Italian market expansion and make a real impact.
- Qualifications: Fluent in Italian and English, with strong communication and technical skills.
The predicted salary is between 25000 - 32000 £ per year.
Due to exciting business expansion into the Mediterranean market, our client is seeking a bilingual Italian Customer Experience Representative to join their team.
In this role, you will be the primary voice for our Italian-speaking customers, driving our new digital strategy and ensuring every interaction is exceptional. We are looking for a proactive professional who can identify customer needs, bridge communication gaps, and help us scale up our international presence.
The Role
You will manage the end-to-end customer journey for the Italian market, from initial outbound lead generation to long-term support. You will play a pivotal role in aligning our customer experience with our marketing initiatives while maintaining the high standards our clients expect.
Key Responsibilities
- Product Expertise: Explain and demonstrate product features and functions; provide accurate quotes and pricing.
- Customer Support: Respond to queries promptly via phone, email, social media, and online chat in fluent Italian.
- Insight & Analysis: Analyse customer feedback, log technical issues, and proactively step in to ensure a positive user experience.
Requirements
- Language Skills: Fluent Italian speaker (written and verbal). Proficiency in English is required.
- Communication: Exceptional interpersonal skills with the ability to listen actively and communicate complex ideas clearly.
- Technical Proficiency: Experience handling high volumes of calls and emails daily; ability to gather and interpret customer data.
- Numeracy: Excellent maths skills for accurate, speedy calculation of sales prices, discounts, and percentages.
- Soft Skills: High levels of patience, superb time management, and the ability to work independently or as part of a collaborative team.
Why You Should Apply
- Be a Pioneer: Play a direct role in our digital strategy and Italian market expansion.
- Collaborative Culture: Work closely with marketing and sales in a fast-paced, supportive environment.
- Professional Growth: Opportunity to manage the full sales and support cycle for an entire region.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Experience Representative (Italian Speaking) in Northampton employer: Hays Business Support
Join a dynamic team as a Customer Experience Representative, where you will be at the forefront of our exciting expansion into the Mediterranean market. Our collaborative culture fosters professional growth, allowing you to manage the entire customer journey while playing a pivotal role in shaping our digital strategy. With a focus on exceptional customer interactions and support, this position offers a unique opportunity to make a meaningful impact in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Representative (Italian Speaking) in Northampton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and enthusiasm for their work.
✨Tip Number 2
Practice your Italian! Since this role is all about connecting with Italian-speaking customers, brush up on your language skills. Try role-playing common customer scenarios to feel more confident.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've gone above and beyond for customers. This will help you demonstrate your proactive approach and problem-solving skills during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Experience Representative (Italian Speaking) in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Language Skills:Since this role is all about connecting with our Italian-speaking customers, be sure to showcase your fluency in Italian. Include examples of how you've used your language skills in previous roles.
Be Personable in Your Cover Letter:Your cover letter is your chance to let your personality shine! Share why you're excited about this role and how you can contribute to our digital strategy. We love a good story!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and fit for the role!
How to prepare for a job interview at Hays Business Support
✨Know Your Product Inside Out
Make sure you understand the products you'll be discussing. Familiarise yourself with their features and benefits, especially how they cater to the Italian market. This will help you answer questions confidently and demonstrate your expertise.
✨Brush Up on Your Language Skills
Since this role requires fluent Italian, practice speaking and writing in Italian before the interview. You might even want to prepare some common customer queries and responses in both Italian and English to showcase your bilingual skills.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your patience and ability to communicate complex ideas clearly, as these are key traits for a Customer Experience Representative.
✨Be Ready to Analyse Feedback
Think about how you would approach analysing customer feedback and logging technical issues. Be prepared to discuss any relevant experience you have in gathering and interpreting data, as this will show your proactive approach to improving customer experience.
