At a Glance
- Tasks: Manage client relationships and oversee project lifecycles from design to delivery.
- Company: Join a respected UK manufacturer with a strong industry reputation.
- Benefits: Enjoy a competitive salary, 4.5-day work week, and supportive team culture.
- Other info: Access to own transport is essential for site visits.
- Why this job: Be the key link between clients and teams, making a real impact on projects.
- Qualifications: Strong communication skills and proficiency in project management tools required.
The predicted salary is between 36000 - 60000 £ per year.
Your new company is a well-established UK-based manufacturer seeking a Client Account Manager to join its growing team. They are looking to appoint a proactive, detail-oriented individual who can manage the organisation's biggest client.
Your new role involves being the key liaison between clients, designers, suppliers, and internal teams. You will manage the full project lifecycle—from technical design reviews and site surveys to installation and post-project evaluation—ensuring timely delivery, budget control, and client satisfaction.
Key Responsibilities:
- Liaising with clients to understand requirements/specifications.
- Preparing quotations, including collating costs, contracting with suppliers, and uploading to the in-house system for review and authorisation.
- Reviewing any unsuccessful quotes with the Business Ops Director to understand reasons and identify improvements.
- On receipt of POs, raising Sales Orders and issuing POs to suppliers.
- Chasing progress updates from suppliers on goods in manufacture and liaising with Logistics for confirmed delivery dates.
- Arranging and attending site surveys.
- Ensuring works are booked in promptly on receipt of order, chasing progress and completion updates, and closing off for invoicing.
- Working with the accounts team to resolve any outstanding invoices where required.
- Continuous review of Pronett stats and reporting monthly to the Business Ops Director.
- Management of stock/portal stock levels, liaising with the warehouse for monthly stock counts.
- Ensuring adjustments are made for goods in/out and monitoring of stand-in model movements/location.
- Flagging any reported quality issues to the Senior Project Manager for support on resolution actions.
- Meeting with clients monthly to discuss feedback, upcoming projects, forecast information, etc., to share with the wider team.
- Reporting on product date, spend, etc., when required.
What you’ll need to succeed:
- Strong communication and organisational skills.
- Proficient in project management tools and CRM systems.
- Comfortable with site visits and client-facing responsibilities.
- A proactive, solutions-driven mindset.
- ACCESS TO OWN TRANSPORT IS ESSENTIAL.
What you’ll get in return:
- Join a respected and growing company with a strong reputation in the industry.
- Enjoy a collaborative and supportive team culture.
- Competitive salary and benefits package to include a 4.5 day working week.
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Client Account Manager in Northallerton employer: Hays Business Support
Join a dynamic finance team that values precision and integrity, where your expertise as an Accounts Assistant will be recognised and rewarded. Our supportive work culture fosters professional growth through continuous learning opportunities and encourages innovation in financial processes. Located in a vibrant area, we offer flexible part-time hours that allow you to balance your career with personal commitments while contributing to meaningful financial operations.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Manager in Northallerton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hays Business Support. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hays Business Support before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Account Manager in Northallerton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hays Business Support:Your cover letter is your chance to shine! Tell us why you want to work at Hays Business Support specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hays Business Support!
How to prepare for a job interview at Hays Business Support
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
