At a Glance
- Tasks: Manage calls and schedule maintenance work for engineers and clients.
- Company: Join a dynamic team focused on efficient contract management.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and performance.
- Why this job: Be the key link between clients and engineers, making a real difference.
- Qualifications: Strong IT skills and a knack for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
You will be responsible for managing incoming calls, high levels of planned maintenance and reactive maintenance work coming through from external clients. Reporting to the Operations Delivery Supervisor, you will work as part of the Contract Management Team, carrying out the duties below:
- Schedule PPM's for Engineers.
- Schedule work orders with engineers.
- Scheduling all responsive repairs; liaising with tenants, client, contractors and external parties.
- Scheduling work across all stated contracts.
- Reacting to emergencies raised by the client and overseeing the engineer's attendance.
- Plan efficiencies of location and response time improvements.
- Taking ownership of daily workload.
- Diagnose technical abilities.
- Handling customer complaints or queries via telephone, email or letter.
- Manage completion of PPM's.
- Manage completion of reactive tasks.
- Manage 'Soft Service' Contractors; Window Cleaning, Security, Grounds and Gardens, Pest Control.
- Control and issue engineer's uniform.
- Client liaison.
- Occasional support to ACM, CM.
- Production of monthly performance report.
- Management of contract performance schedule.
- Chasing subcontractors' reports/schedules.
- To achieve the team's agreed performance targets and ensure that SLA's are met.
You will have:
- IT Knowledge - MS Office, CAFM Systems.
- Facilities Management experience ideally but not essential.
Contracts Administrator in Mansfield employer: Hays Business Support
As a Contracts Administrator with us, you will thrive in a dynamic work environment that prioritises collaboration and professional growth. Our commitment to employee development is reflected in our comprehensive training programmes and supportive management, ensuring you have the tools to excel in your role. Located in a vibrant area, we offer a unique blend of work-life balance and community engagement, making us an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Administrator in Mansfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. We want you to show them that you're not just a fit for the role, but also for their team culture.
✨Tip Number 3
Practice your responses to common interview questions. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Contracts Administrator in Mansfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the job description. We want to see how your skills align with managing calls, scheduling work, and handling customer queries.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Contracts Administrator role. Share specific examples of how you've managed workloads or improved efficiencies in previous roles.
Show Off Your IT Skills:Since IT knowledge is key for this role, don’t forget to mention your proficiency in MS Office and any CAFM systems you’ve used. We love seeing candidates who are tech-savvy and ready to hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hays Business Support
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management and the specific responsibilities of a Contracts Administrator. Familiarise yourself with common software like MS Office and CAFM systems, as well as any relevant technical skills that might come up during the interview.
✨Show Off Your Communication Skills
Since you'll be liaising with clients, contractors, and tenants, it's crucial to demonstrate your communication abilities. Prepare examples of how you've effectively handled customer complaints or queries in the past, and be ready to discuss how you would manage different stakeholders in this role.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like scheduling emergencies or managing multiple work orders. Think through potential scenarios beforehand and outline how you would prioritise tasks and ensure efficient responses to client needs.
✨Highlight Your Team Spirit
This role involves working closely with the Contract Management Team, so be prepared to talk about your experience in team settings. Share examples of how you've collaborated with others to achieve performance targets and how you can contribute to a positive team dynamic.
