At a Glance
- Tasks: Engage with international students and convert enquiries into enrolments through clear communication.
- Company: Dynamic university environment focused on international student recruitment.
- Benefits: Competitive hourly rate, holiday pay, and a supportive team atmosphere.
- Other info: Flexible hours and opportunities to collaborate on exciting recruitment initiatives.
- Why this job: Make a real difference in students' lives by guiding them through their university journey.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Location: On-campus/ Manchester
Hourly Rate: £15.36 per hour plus holiday pay
Contract: 3 Months
Hours: 35 hours per week, Monday-Friday
Shift Options (fixed): 8:45am - 4:30pm or 9:00am - 4:45pm (45-minute lunch break)
We are seeking a highly motivated and customer-focused International Enquiries Coordinator to support our University's Clearing period. This role plays a critical part in engaging prospective international students and converting enquiries into enrolments. You will act as the primary point of contact for overseas enquirers and stakeholders, delivering clear, tailored advice on degree courses, qualifications, and admissions processes. A key focus will be nurturing leads and supporting conversion through high-quality communication across multiple channels.
Key Responsibilities:
- Serve as the first point of contact for international prospective students, agents, and stakeholders
- Provide accurate advice and guidance on:
- Degree courses
- Non-standard/international qualifications
- Admissions policies and procedures
- Manage and respond to enquiries via:
- Telephone (primary focus during clearing)
- Live chat
- CRM systems
- Platforms such as Teams, Zoom, and Unibuddy
- Deliver a high standard of customer service, ensuring timely, clear, and culturally sensitive communication
- Adapt communication styles to overcome language and cultural barriers
- Support lead nurturing and conversion, helping turn enquiries into confirmed enrolments
- Maintain accurate records of all interactions within CRM systems
Additional Responsibilities:
- Support international student recruitment and conversion activity across the admissions cycle
- Work collaboratively with central teams and academic faculties
- Assist in delivering recruitment initiatives, including:
- Clearing campaigns
- Webinars and virtual events
- On-campus activities
- Pre-enrolment and compliance processes
University Clearing Coordinator in Manchester employer: Hays Business Support
As a University Clearing Coordinator, you will join a vibrant and inclusive work culture that prioritises professional development and employee well-being. Located on-campus in Manchester, this role offers a unique opportunity to engage with diverse international students while enjoying a competitive hourly rate and flexible working hours. The university is committed to fostering growth through training and collaborative initiatives, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land University Clearing Coordinator in Manchester
✨Tip Number 1
Get to know the role inside out! Research what an International Enquiries Coordinator does and understand the key responsibilities. This will help you tailor your approach during interviews and show that you're genuinely interested in the position.
✨Tip Number 2
Practice your communication skills! Since this role involves engaging with international students, agents, and stakeholders, make sure you can adapt your communication style. Try mock interviews with friends or use platforms like Teams to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees or alumni from the university on LinkedIn. They can provide insights into the culture and expectations of the role, plus it shows your enthusiasm for joining the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about the role and want to be part of our community. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace University Clearing Coordinator in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the University Clearing Coordinator role. Highlight your experience in customer service and any relevant skills that align with engaging international students.
Showcase Communication Skills:Since this role involves a lot of communication, emphasise your ability to adapt your communication style. Mention any experience you have with diverse cultures or languages to show you're ready to connect with international enquirers.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to convey your qualifications and enthusiasm for the role, making it easy for us to see why you’d be a great fit.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Hays Business Support
✨Know Your Stuff
Make sure you’re well-versed in the university's degree courses and admissions policies. Brush up on international qualifications too, as you'll need to provide accurate advice to prospective students.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice delivering clear and culturally sensitive communication. Role-play common scenarios with a friend to get comfortable with different enquiry types.
✨Familiarise Yourself with CRM Systems
Get to grips with CRM systems and how they work. Being able to demonstrate your ability to manage and record interactions efficiently will show that you’re ready to hit the ground running.
✨Show Enthusiasm for International Students
Express your passion for helping international students during the interview. Share any relevant experiences or insights you have about engaging with diverse cultures, as this will resonate well with the interviewers.
