At a Glance
- Tasks: Support prospective students through their admissions journey and manage enquiries.
- Company: Join a leading higher education institution in vibrant Manchester.
- Benefits: Competitive hourly rate, holiday pay, and a supportive team environment.
- Other info: Fast-paced role with opportunities for professional growth and collaboration.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 32000 - 32000 £ per year.
We're looking for a proactive and customer-focused Student Enquiries & Admissions Coordinator to join a busy higher education environment in central Manchester on a 6‑month temporary basis. This is a fast-paced, front-line role where you'll act as a key point of contact for prospective students, handling enquiries and supporting them through the admissions journey. You'll play an essential role in delivering an excellent applicant experience, helping convert enquiries into enrolments.
Key Responsibilities
- Act as a first point of contact for prospective students, providing accurate advice on courses, entry requirements, and admissions processes.
- Manage enquiries via email, phone and CRM systems, ensuring timely and professional responses.
- Support applicants throughout the admissions cycle, from initial enquiry through to offer and enrolment.
- Work closely with internal teams (faculties, admissions, recruitment) to ensure smooth processes and consistent communication.
- Maintain and update applicant data in line with GDPR requirements.
- Assist with reporting, data analysis, and tracking enquiry trends to support recruitment activity.
- Contribute to improving enquiry handling processes and conversion rates.
- Support recruitment events, open days, and other student engagement activities.
About You
- Experience in a customer service or student-facing administrative role (university sector desirable).
- Strong communication skills, with the ability to explain complex information clearly.
- Highly organised with excellent attention to detail.
- Comfortable managing a high volume of enquiries in a fast-paced environment.
- Confident using CRM systems and Microsoft Office (Excel, Word, Outlook).
- Proven ability to work collaboratively with internal stakeholders.
- Experience working with diverse audiences, including international students, is an advantage.
What You'll Gain
- Opportunity to gain experience within a leading education environment.
- Exposure to admissions, student recruitment, and stakeholder engagement.
- Collaborative and supportive team culture.
- Central Manchester location with excellent transport links.
International Student Administrator in Manchester employer: Hays Business Support
Join a dynamic higher education environment in the heart of Manchester, where you'll be part of a collaborative and supportive team dedicated to enhancing the student experience. As an International Student Administrator, you'll benefit from a fast-paced work culture that values proactive engagement and offers opportunities for professional growth within the admissions and recruitment sector. With excellent transport links and a focus on diversity, this role provides a meaningful chance to make a difference in the lives of prospective students.
StudySmarter Expert Advice🤫
We think this is how you could land International Student Administrator in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with the role of an International Student Administrator and be ready to share specific examples.
✨Tip Number 3
Show off your customer service skills during the interview. Remember, this role is all about helping prospective students, so demonstrate your ability to communicate clearly and empathetically.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace International Student Administrator in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the International Student Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with prospective students, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively communicated complex information in the past.
Be Organised and Detail-Oriented:We love candidates who are highly organised and pay attention to detail. Make sure your application is free from typos and errors, and structure it in a way that’s easy to read. This will show us that you can handle the fast-paced environment we thrive in!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity in Manchester!
How to prepare for a job interview at Hays Business Support
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the role. Familiarise yourself with the admissions process, entry requirements, and common queries from prospective students. This will help you answer questions confidently and show that you're proactive.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent support to students, be ready to share examples of your customer service experience. Think of situations where you’ve handled enquiries or resolved issues effectively, especially in a fast-paced environment.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. Discuss how you manage multiple enquiries and keep track of important data. Mention any tools or systems you’ve used, like CRM software, to demonstrate your tech-savviness.
✨Engage with the Interviewers
Don’t forget that interviews are a two-way street! Prepare thoughtful questions about the team dynamics, recruitment events, or how they handle diverse student needs. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
