At a Glance
- Tasks: Be the friendly face of a prestigious property, ensuring every visitor feels welcome and valued.
- Company: Join a high-profile commercial property in the heart of Manchester City Centre.
- Benefits: Competitive salary, immediate start, and a vibrant work environment.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Create memorable experiences and build relationships in a dynamic hospitality role.
- Qualifications: Experience in hospitality or customer service with excellent communication skills.
Your new company
Are you passionate about delivering exceptional customer service and creating memorable experiences? We are recruiting a confident and personable Guest Experience Events Host to join a prestigious commercial property in Manchester City Centre. This is an excellent opportunity for someone with experience in hospitality, front-of-house, reception or premium customer service who enjoys building relationships and making every visitor feel genuinely welcome. This is a temporary role in Manchester City Centre for a minimum of 5 months. Immediate starting.
Your new role
As the Guest Experience Events Host, you will be the first point of contact for occupiers, clients and visitors using the building's premium lounges and meeting spaces. You will provide a professional, warm and five-star welcome while ensuring that every area is presented to the highest standard. You will take ownership of meeting room bookings, room preparation, refreshments and guest requirements, adding thoughtful touches that make each visit memorable. You will also help promote the facilities, support events and develop strong relationships with the building's occupiers and external customers.
- Welcoming visitors and providing a professional, friendly and efficient service
- Managing meeting room and lounge bookings
- Preparing rooms, arranging refreshments and responding to individual client requirements
- Acting as the first point of contact for lounge and meeting-space enquiries
- Building positive relationships with occupiers, clients and external visitors
- Ensuring lounges and meeting rooms remain clean, comfortable and well presented
- Reporting and following up on any building issues
- Supporting, organising and hosting events
- Promoting the lounges and meeting facilities to occupiers and potential customers
- Monitoring the use of the facilities and producing monthly utilisation reports
- Ordering kitchen, office and meeting-room supplies
- Supporting health and safety processes alongside the wider team
- Assisting with building tours and social or business media activity where required
What you'll need to succeed
We are looking for someone who:
- Has approximately two years' experience in a similar guest experience, hospitality, reception or front-of-house role
- Delivers an exceptional standard of customer service
- Communicates confidently in person, by telephone and over email
- Is naturally warm, welcoming and able to build strong relationships
- Has excellent organisational and planning skills
- Can manage competing priorities in a busy environment
- Uses initiative and takes ownership of enquiries
- Has strong attention to detail and high presentation standards
- Is proactive, adaptable and comfortable embracing new technology
- Enjoys working collaboratively while also being able to work independently
What you'll get in return
This is a fantastic opportunity to become the face of a high-profile Manchester city-centre property. You will work in a premium environment where personality, initiative and outstanding service are genuinely valued. If you enjoy creating positive experiences, remembering the details that matter and making people feel welcome, we would love to hear from you. Immediate starting, minimum 5 months. Hours: 7.30am-4pm. Flexibility required. Salary is £30,661.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Guest Experience Host in Manchester employer: Hays Business Support
As a leading statutory regulator in the healthcare sector, we pride ourselves on fostering a supportive and inclusive work environment that values professionalism and integrity. Our commitment to employee growth is evident through ongoing training opportunities and the chance to engage in high-profile public hearings, making this role both meaningful and rewarding. Located across the UK, we offer a dynamic workplace where your contributions directly impact public safety and confidence in healthcare professions.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hays Business Support. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hays Business Support
Don't be shy about reaching out to Hays Business Support directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Host in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hays Business Support and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hays Business Support
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
